Front Desk Associate

Front Desk Clerk

Sleep Inn & Suites Merrillville
8210 Louisiana St, Merrillville, IN 46410

Sleep Inn & Suites Merrillville is currently hiring a reliable, professional, and responsible Front Desk Clerk to join our team.

We are looking for serious candidates who are genuinely interested in consistent employment. Applicants must be dependable, punctual, professional with guests, and willing to take responsibility for their scheduled shifts.

Previous hotel and customer service experience is strongly preferred. Training on our specific hotel procedures and systems will be provided.

Job Responsibilities

• Greet and assist guests in a professional and courteous manner
• Check guests in and out accurately and efficiently
• Answer incoming phone calls professionally
• Make, modify, and manage guest reservations
• Respond appropriately to guest questions, requests, and concerns
• Process payments and follow proper cash-handling procedures
• Maintain an organized and professional front desk
• Communicate important information between shifts and hotel staff
• Assist with laundry and light cleaning when required
• Follow all hotel policies, procedures, and safety standards
• Complete assigned front desk duties and shift responsibilities
• Remain professional and composed when handling guest complaints or difficult situations

Qualifications

• Must be 18 years of age or older
• Hotel experience required
• Customer service experience required
• Must be dependable and punctual
• Must report to scheduled shifts consistently and on time
• Strong communication and customer service skills
• Comfortable answering phones and working with computers
• Ability to stay organized and handle multiple responsibilities
• Ability to work independently without constant supervision
• Willingness to learn and follow hotel procedures and reservation systems
• Must maintain a professional attitude with guests, coworkers, and management
• Must be willing to assist the team when needed

Schedule

We are hiring for:

• 1st Shift
• 2nd Shift
• 3rd Shift / Overnight

Weekend and holiday availability is strongly preferred. Candidates should clearly communicate their availability during the application and interview process.

Important – Please Read Before Applying

Serious applicants only.

We are looking for individuals who are genuinely interested in the position and are prepared to be reliable members of our team. Please apply only if you:

• Are serious about maintaining consistent employment
• Can reliably report to your scheduled shifts
• Are punctual and dependable
• Are comfortable working independently
• Are willing to learn and follow hotel procedures
• Can maintain a professional attitude with guests and coworkers
• Have reliable transportation to and from work
• Can commit to the availability you provide during the hiring process

Please do not apply if you are unable to consistently report to scheduled shifts or are not serious about maintaining regular employment.

Experience & Education

Hotel Experience: Required
Customer Service Experience: Required
High School Diploma/GED: Not required
College Degree: Not required

Training on property-specific procedures and systems will be provided.

Work Location

In Person

Sleep Inn & Suites Merrillville
8210 Louisiana St
Merrillville, IN 46410

How to Apply

Please apply through Indeed or stop by Sleep Inn & Suites Merrillville to complete an application in person.

Only applicants who are serious about the position and meet the requirements above are encouraged to apply.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Work Location: In person

Benefits:

Salary : $13 - $15