What are the responsibilities and job description for the Chief Business Systems & Transformation Officer position at SkyWater Search Partners?
- Job Tag:
- Posted: March 24,2026
Founded in 1948, Crew Carwash operates more than 60 locations nationally and has built a reputation for operational consistency, best-in-class culture, and disciplined expansion. As the company scales to 100 locations, so does the complexity of how work gets done across the business.
This role was created solve that.
The Chief Business Systems & Transformation Officer will lead an enterprise-wide effort to simplify and standardize workflows, systems, and data across all locations and departments. The objective is to build a scalable, intuitive operating model capable of supporting 100 locations.
Reporting to the CEO and working closely with the CTO, CFO, and leadership team, this individual will drive a transformation that touches every part of the organization. This is not a traditional IT role: it is a mandate to redesign how the business operates, ensuring systems, processes, and data work together to reduce friction and improve performance.
This is a rare opportunity for an executive who thrives in complexity, brings clarity to ambiguity, and has a track record of leading enterprise transformation. The impact will be immediate and visible, from reducing administrative burden in the field to enabling real-time, data-driven decision-making at the leadership level.
Crew is proud to maintain one of the best corporate cultures in the nation; they were just voted #1 Best Place to Work in the entire country on Glassdoor for 2026!
*** This position offers a highly competitive executive compensation package, inclusive of base salary, bonus, and long-term incentives. ***
*** This is a 100% onsite role based in Fishers, IN (suburb of Indianapolis) with relocation support available. ***
Responsibilities
- Enterprise Transformation & Process Design
- Lead an enterprise-wide effort to redesign how work gets done across the organization, beginning at the location level and scaling across all departments
- Map, evaluate, and rebuild workflows to improve simplicity, consistency, and scalability in a growing multi-unit environment
- Challenge existing assumptions and drive process standardization across operations and support functions Systems Architecture & Integration
- Design and implement a unified business systems ecosystem across all locations and support teams
- Establish a single source of truth for enterprise data, ensuring accessibility and usability across the organization
- Oversee system integrations and ensure alignment across platforms to support seamless operations Platform Governance & Investment Strategy
- Own governance of all business systems, including buy, build, keep, or sunset decisions
- Evaluate and ensure each platform delivers measurable value and supports business objectives
- Eliminate redundant tools and drive disciplined technology investment decisions
- Manage vendor relationships, contracts, and system performance Data & Decision Enablement
- Enable leadership with real-time visibility into performance through dashboards and reporting
- Establish clear measures of value realization across systems, processes, and workflows
- Improve the organization’s ability to make informed, data-driven decisions Change Leadership & Adoption
- Lead cross-functional transformation efforts requiring alignment across operations, finance, HR, marketing, and technology
- Drive adoption of new systems and workflows, particularly among frontline, non-technical users
- Build trust and credibility across all levels of the organization to sustain change Leadership & Team Development
- Serve as a key partner to executive leadership in shaping the company’s long-term operating model
- Build and develop internal capabilities to sustain and evolve systems and processes over time
- Lead and mentor teams supporting systems, process improvement, and transformation initiatives
- MINIMUM REQUIREMENTS/QUALIFICATIONS
- Bachelor’s degree in Business, Information Technology, Engineering, or related field
- 10 years of progressive experience in business systems, enterprise technology, or operational transformation
- Experience within a multi-unit or distributed operating environment such as restaurants, automotive service, fitness centers, or similar
- Demonstrated success leading large-scale workflow redesign and driving adoption across frontline, non-technical teams
- Experience implementing and governing enterprise platforms such as ServiceNow, Coupa, Dayforce, Snowflake, Sisense, Sage, or similar systems
- Proven ability to lead complex, cross-functional initiatives involving large teams and external partners PREFERRED QUALIFICATIONS
- MBA or equivalent advanced experience
- Experience building or leading enterprise system integration strategies
- Background in high-growth or operationally complex service organizations KNOWLEDGE, SKILL & ABILITIES
- Strategic Thinking – Ability to bring clarity to complexity and guide enterprise-level decision-making
- Process Orientation – Deep expertise in workflow design, simplification, and operational efficiency
- Systems Thinking – Strong understanding of enterprise architecture and multi-platform integration
- Change Leadership – Proven ability to lead large-scale transformation and drive adoption across distributed teams
- Data Acumen – Ability to translate data into actionable insights that improve decision-making
- Collaboration – Builds strong partnerships across functions and stakeholders
- Innovation – Experience leveraging automation and emerging technologies, including AI
- Communication – Ability to clearly articulate complex concepts to both technical and non-technical audiences
- Leadership – Proven ability to lead and develop high-performing teams
- Change Agility – Comfortable operating in an evolving, high-growth environment