Customer Service Representative (Aviation)

About the Role: Fast-flying, intensely passionate private aviation company seeks to hire a Customer Service Representative (CSR) to support front-of-house operations at our South Valley Regional Airport FBO. This role is responsible for delivering a premium customer experience to pilots, passengers, aircraft owners, and guests while coordinating services such as fuel orders, hangar space, ground transportation, and trip support.

The ideal applicant is calm under pressure, detail-oriented, and professional without being casual. This position plays a key role in ensuring each client interaction reflects SkyShare’s commitment to service excellence, safety, and precision.

The Mission for this Position: This position will provide immense job satisfaction for the unique individual who thrives on challenges, wants to grow, and join a fantastic team on a mission to impact the industry with a uniquely satisfying private flying experience. You could become an integral part of SkyShare’s continued, incredible success story. You will work as an advocate of our mission and company's values to become the most loved private jet company.

About Us: SkyShare is one of the fastest-growing private aviation companies in the country. Named one of Utah's 100 fastest-growing companies and the Inc 5000's fastest-growing companies in the nation for the past five years. With operational bases in Ogden and Salt Lake City, UT, we offer the West's premier fractional aircraft ownership program, private aircraft charters, and managed aircraft services. Additionally, we operate FBO/Fuel services at the Gnoss Field Airport in Novato, CA.

SkyShare operates a premium fleet ranging from Pilatus PC-12 turboprops to long-range Gulfstream GV jets. Supported by 16 years of aviation expertise and 130 passionate professionals, we fly over 6,000 legs annually while delivering 5-star service and safety.

Right Person, Right Seat: SkyShare is looking for a Customer Service Representative who brings professionalism, composure, and attention to detail to every interaction. Our goal is to deliver an unforgettable, extraordinary experience for all of our clients. The ideal candidate is service-driven, adaptable, and able to manage multiple requests while maintaining high standards of accuracy and presentation.

You must possess SkyShare's core values:

• Fueled by Passion: Approaches work with energy, enthusiasm, and a commitment to excellence. Demonstrates a love for aviation and a drive to deliver exceptional results.
• Team Alignment: Works collaboratively across departments, aligning goals and actions with the broader team to ensure seamless operations.
• Deliver the Wow: Creates memorable and high-impact experiences for customers, colleagues, and partners by exceeding expectations.
• Solutions Focused: Approaches challenges with a proactive, problem-solving mindset to ensure efficiency and effectiveness.

Job Responsibilities:

• Customer Experience & Trip Coordination
  • Coordinate client services, including rental cars, hotel reservations, and catering for inbound and outbound aircraft
  • Communicate closely with pilots, passengers, aircraft owners, and line service personnel to ensure all customer needs are met accurately and promptly
  • Coordinate aircraft support services such as hangar space requests, parking logistics, and fuel orders
  • Build positive day-to-day client rapport through consistent professionalism and attention to customer preferences
• Front Desk Operations
  • Answer incoming calls, provide accurate information, take detailed messages, and transfer calls appropriately
  • Process customer purchases and fuel transactions, ensuring accuracy and proper documentation
  • Assist with customer inquiries, flight support needs, and general FBO services with a high level of responsiveness
• Facility Standards & Professional Presentation
  • Ensure customer-facing areas remain clean, organized, and presentation-ready by following daily and weekly cleaning checklists
  • Maintain a professional lobby and front desk environment reflecting the SkyShare standard
• Team Support
  • Assist other departments and team members with operational support as needed, including during peak traffic periods, special events, and irregular operations

Qualifications:

• Minimum age of 18 years old
• Valid driver’s license and ability to meet company insurance requirements
• High school diploma or equivalent
• Minimum 1 year of customer service experience
• Basic computer and math skills
• Ability to lift up to 50 pounds and perform physical tasks safely and consistently
• Willingness to work days, nights, weekends, holidays, and on-call shifts as assigned

Personal/Character Requirements:

• Adaptability and change management skills in a fast-paced operational environment
• Effective communication with professionalism and clarity in all interactions
• Responsiveness and accountability when resolving customer needs and operational requests

Skills:

• Ability to work independently and as part of a team in a high-stress, customer-facing environment
• Strong organizational skills with the ability to multitask while maintaining attention to detail
• Proficiency with Google Workspace and Microsoft Office
• Professional, friendly, and confident demeanor with strong customer instincts
• Comfortable working in a live airport or FBO environment with a strong commitment to safety and professionalism
• Ability to manage competing priorities while maintaining accuracy, composure, and professionalism

Salary, Schedule, and Perks:

• Salary: $18.50 – $22.00 per hour (DOE)
• Schedule: Full-Time or Part-Time; includes days, nights, weekends, holidays, and on-call shifts
• Health Benefits: Medical, Dental, and Vision plans available
• Life Insurance: Employer-paid, with optional additional coverage available
• Retirement: 401(k) plan with employer match options
• Time Off: Competitive paid time off policy
• Travel Perks: Enjoy free flights on unoccupied trips

To learn more about SkyShare and explore our open positions, please visit our website at www.SkyShare.com.

Salary : $19 - $22