What are the responsibilities and job description for the Customer Service Representative position at Superior Service Transport?
Be the Problem Solver Customers Rely On.
If you enjoy solving problems and being the person customers rely on when it matters most, this could be the role for you. As the first point of contact, you’ll help customers navigate challenges and keep freight moving smoothly. Join us as a Customer Service Representative and play a key role in supporting both our customers and operations in a fast-paced trucking environment where your work makes a real impact every day.
Superior Service Transport (SST) is a family-owned regional transportation company headquartered in Salt Lake City, Utah. We proudly serve customers throughout Utah as well as Northern and Central Nevada. As a debt-free company built on strong values, we are committed to hard work, reliability, and investing in the people who make our success possible.
Customer Service serves as the primary point of contact between our company and our customers, handling incoming calls, tracking shipments, scheduling outbound pickups, and maintaining accurate records in company systems. In this role, you’ll work closely with terminal managers and drivers to coordinate deliveries and resolve service issues, helping keep freight moving and customers informed. The ideal candidate is dependable, able to multitask in a fast-paced environment, and comfortable working both independently and as part of a team.
Qualifications & Requirements:
· Strong communication skills with the ability to interact effectively with customers, drivers, and internal team members
· Flexibility to adapt to changing priorities and operational needs
· Strong organizational skills with attention to detail and the ability to multitask
· Prior customer service experience preferred, ideally within the trucking or transportation industry.
SST Proudly Offers:
· Competitive pay.
· Generous medical and dental benefit options
· 8 paid holidays annually
· 401k with company match - fully vested after 2 years.
· Paid Time Off (PTO)
SST is growing — and growth creates opportunity. As we expand our LTL operations across Utah and Nevada, we’re building our next generation of leaders from within.
We invest in employees who want to build lasting careers in operations, logistics, and management. If you’re looking for more than just a job and want a future in the transportation industry, SST provides a clear path forward. Give us the opportunity to show you what’s possible at SST.
If you’re motivated, dependable, and ready to grow with SST, email your resume to HR@shipsst.com to get started.