Food Safety Quality Assurance Coordinator

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

The Food Safety Quality Assurance Coordinator is responsible for implementing and sustaining robust quality systems that ensure compliance with all regulatory and customer requirements. This role focuses on monitoring food safety, sanitation, and operational standards within the Customer Service Center (CSC), aligning processes with FDA, USDA, and HACCP guidelines. By driving continuous improvement initiatives and supporting training programs, the coordinator plays a key role in maintaining product integrity and delivering exceptional quality to airline and internal customers.

Location: SkyChefs - Near Pittsburgh Airport

Work Type-Onsite

Work Schedule- 4:30 AM to 1:00 PM Friday - Tuesday

Main Accountabilities

• Quality System Management: Maintain and update all recordkeeping and key performance indicators (KPIs) related to the Quality Department and GQS, including compliance with food safety, sanitation, and regulatory standards for internal and airline customers.
• Regulatory Compliance: Ensure adherence to FDA, USDA, and local health department regulations through daily monitoring and verification activities.
• Food Safety Monitoring: Conduct daily checks on Good Manufacturing Practices (GMPs), cooler and freezer temperatures, and HACCP documentation for accuracy and compliance.
• Microbiological Testing: Perform environmental swabs and microbiological sampling; coordinate with local laboratories for timely analysis.
• Specification Verification: Obtain and evaluate Chef Table samples to confirm compliance with product specifications.
• Training & Development: Assist the Quality Manager in delivering targeted training programs and initiatives to improve quality, food safety, and sanitation processes.
• Inspection & Audits: Conduct workstation inspections, portion control checks, and dispatch/galley/equipment audits to ensure compliance with gold standards and specifications.
• Data Analysis & Reporting: Create charts, trending reports, training materials, and visual aids to support continuous improvement.
• Regulated Garbage Compliance: Monitor and train employees on USDA-regulated garbage standards to maintain compliance.
• Operational Support: Provide oversight for commissary (Jump-off) locations and train hourly employees as needed.
• Additional Duties: Perform other tasks as assigned to support quality and operational excellence.

Knowledge, Skills and Experience

• Education: Associate degree in a related field strong QA experience, Completion of a Quality Control or Quality Assurance certification (e.g., ASQ certifications)
• Technical Skills: Proficient in Microsoft Office; ability to create and maintain trending charts, SOPs; skilled in using calculators, weight scales, thermometers, metal detectors, ATP testing equipment, and food processing equipment.
• Experience: Previous experience in food industry and quality assurance strongly preferred.
• Physical Requirements: Ability to work in cold environments (<40°F) and lift/push a minimum of 25 lbs.
• Core Competencies: Strong mathematical, analytical, verbal, written, interpersonal, and organizational skills; ability to work independently and act as a liaison for supervisors.
• Work Environment: Ability to thrive in a fast-paced setting with large teams; flexibility to work various shifts including weekends and holidays.