Restaurant General Manager

General Manager – Upscale Fine-Dining

Location: NYC - Midtown

Compensation: $120,000–$140,000 base salary

Overview

An iconic, high-volume upscale restaurant opening near Rockefeller Centr is seeking an experienced General Manager to lead day-to-day operations, elevate guest experience, and drive financial performance. This is a growth-oriented leadership role within a nationally expanding hospitality group known for culinary excellence, strong culture, and internal advancement.

The ideal candidate is a polished, hands-on operator who thrives in fast-paced, high-expectation environments and leads with generosity, accountability, and precision.

Culture & Leadership Approach

The organization values leaders who set the tone through example and foster a high-performance, people-first environment.

The culture emphasizes:

• Hospitality-Driven Mindset – Delivering memorable experiences through genuine care for guests and teams
• Operational Excellence – Holding high standards for service, quality, and execution
• Positive Energy & Team Engagement – Creating an environment where teams are motivated, supported, and take pride in their work
• Continuous Improvement – Learning from challenges, adapting quickly, and striving to get better every day

Key Responsibilities

• Provide overall leadership for all front-of-house and restaurant operations
• Resolve guest and employee issues with professionalism and urgency
• Hire, train, coach, and develop Assistant General Managers and Floor Managers
• Lead and actively participate in weekly management and executive meetings
• Ensure consistent food quality and exceptional guest satisfaction through active floor presence and menu audits
• Drive hospitality standards and reinforce a culture of generosity
• Review daily revenue, labor, comps, and cost of goods; take corrective action as needed
• Collaborate on financial planning, budgets, and operational forecasts
• Report operational performance, wins, challenges, and improvement opportunities to senior operations leadership
• Oversee purchasing, inventory controls, vendor relationships, and cost management
• Monitor guest feedback and online reviews; implement service recovery and improvement plans
• Ensure compliance with all health, safety, sanitation, and legal standards
• Partner with Human Resources to maintain labor compliance and company standards
• Stay informed on competitive landscape and emerging industry trends
• Take on additional responsibilities as assigned

Qualifications

• Minimum 5 years of management experience in a high-volume, upscale restaurant or hospitality environment
• Proven leadership with strong people-development skills
• Guest-focused, warm, and confident presence; able to engage VIPs and key stakeholders
• Strong financial acumen with experience managing P&L, labor, COGS, and budgets
• Ability to think quickly, make sound decisions, and lead with minimal oversight
• Excellent communication, organization, and follow-through
• Professional, polished appearance and demeanor
• Comfortable adapting to new technologies, systems, and operational processes
• Thrives in a fast-paced, high-pressure environment

Physical Requirements

• Ability to stand and remain active for extended periods
• Ability to walk, bend, reach, stoop, and climb as needed
• Ability to lift and move up to 20 lbs
• Comfortable working in a noisy, high-energy restaurant environment

Growth Opportunity

This is a growth position within an expanding hospitality group. Leaders who perform at a high level will have opportunities for travel, cross-training, and advancement into multi-unit or broader operational oversight roles.