What are the responsibilities and job description for the IT Dispatch Support/Field Support Services position at Sky Systems?
Job Description
Position: IT Support Engineer
Working Model: This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously.
Location: Albany, NY
Long term contract
Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.
Compensation: We can pay you in an hourly amount on 1099 for every time you are called to work on-site.
NOTE: The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines.
Schedule
Monday to Friday
On call
Position: IT Support Engineer
Working Model: This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously.
Location: Albany, NY
Long term contract
Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.
Compensation: We can pay you in an hourly amount on 1099 for every time you are called to work on-site.
NOTE: The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines.
- Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.
- Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
Schedule
Monday to Friday
On call