FT Dual-Rate Dealer/Supervisor

The Table Games Supervisor is responsible for assisting with managing the Table Games Department; provide staff with effective guidance and assistance regarding accomplishing the goals and objectives of the table games facilities.

• Tracks and documents play of patrons including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.
• Maintains proper table inventories through fills and credits.
• Issues playing cards and dice and review them for irregularities at the beginning of the shift.
• Assists with personnel functions, such as: training, development, supervision, evaluations, and disciplinary actions; will perform these functions in a timely manner.
• Supervises, coaches, instructs and direct dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions and monitoring all work processes.
• Assists with staff schedules for assigned shift, including the scheduling of any necessary employee training.
• Assists in facilitating and completing performance reviews of all employees within department on a yearly basis.
• Investigates and resolves patron complaints regarding customer services issues in a positive manner.
• Ensures employee compliance with all departmental, company, gaming policies, procedures and any other applicable rules and regulations; will also enforce all required safety codes.
• Maintains company, employee, and patron information confidentiality.
• Must be flexible in scheduling based on business needs.
• Performs other tasks as assigned.

The Dealer is responsible for dealing assigned table games while providing a superior gaming experience in a friendly environment.

• Deals table games assigned, in a proficient and speedy manner to be able to deal company established decisions per hour.
• Provides courteous service and is cordial to all patrons and team members.
• Shuffles cards in a timely manner, ensuring a thorough mix of cards in compliance with casino standards, as well as controlling the pace of the game.
• Pays and takes winning and losing wagers according to company policy.
• Verifies and signs fills, credits, and associated documents.
• Passes on all pertinent information to relieving dealers and supervisors.
• Issues chips to customers for either cash buy-ins or credit in accordance with company policy.
• Maintains control of shoe, cards, dice, and float; always keeping visual contact.
• Informs the table games Floor Supervisor of all irregularities including suspicious guest activity.
• Paces games, taking into account the type of action and ability of players keeping the speed of the game at the most efficient rate possible.
• Verifies accuracy when signing all paperwork.
• Accepts cash buy-ins and performs drop of cash according to company policy.
• Complies with all appropriate Department policies and procedures and gaming regulations.
• Adheres to all California rules, regulations, and Internal Controls applicable to your position.
• Adheres to all Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Adheres to and complies with both departmental and overall property policies and procedures.
• Must be flexible in scheduling based on business needs.
• Performs other tasks as assigned

Table Games Supervisor

• Must be 21 years of age or older.
• Bachelor's Degree in related major; or equivalent experience preferred.
• 3 years Table Game experience and/or training, experience in card room operations to include, but not limited to, experience as a Dealer, Floor Supervisor, Pit Supervisor, Shift Manager Trainee and/or Shift Manager.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Demonstrates commitment to guest service excellence and ethical conduct.
• Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.
• Working knowledge of company internal controls and Policies and Procedures.
• Working knowledge of all table games and their rules and regulations.
• Exhibits respectful consideration of viewpoints, situations, and others.
• Places the guest's experience and safety at the forefront of every decision.

Dealer

• Must be 21 years of age or older.
• High school Diploma or education equivalent required.
• Places the guest's experience and safety at the forefront of every decision.
• Ability to showcase dealer skills through an audition at a casino table.
• Proven proficiency in math.
• Must be skilled in dealing Blackjack, Baccarat, Craps, Roulette or Pai Gow Tiles and a variety of other Table Games.
• Must possess the ability to differentiate Cheque color and appropriate values of each.
• Must possess the necessary dexterity to deal a variety of Table Games.
• Must possess at least three (3) or more of the five core games, one of which must be Craps or Pai Gow Tiles (core games are Blackjack, Craps, Roulette, Baccarat, Pai Gow Tiles). Must have a minimum of 12 months' experience dealing in another class III gaming jurisdiction.
• Demonstrates commitment to guest service excellence and ethical conduct.
• Working knowledge of company internal controls and Policies and Procedures.
• Working knowledge of all table games and their rules and regulations.

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? California Gaming License & Wilton Rancheria Gaming Commission

Other Certifications? N/A