What are the responsibilities and job description for the Front Desk Ambassador position at SKY HOSPITALITY MANAGEMENT LLC?
```Job Overview```
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Ambassador. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience for all visitors.
```Responsibilities```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls, emails, and inquiries promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Assist guests with reservations, room assignments, and special requests
- Handle guest complaints or concerns with empathy and problem-solving skills
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of transactions
If you are passionate about delivering exceptional customer service, have excellent communication skills, and thrive in a dynamic environment, we would love to hear from you. Join our team as a Front Desk Ambassador and be part of creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Salary: Starting at $15.00 per hour
Expected hours: 30 50 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Saint Petersburg, FL 33711: Relocate before starting work (Required)
```Skills```
To excel in this role, you should possess the following skills:
- Technical sales: Ability to promote hotel amenities and upsell services to guests
- Excellent communication skills: Clear verbal and written communication in English; multilingual skills are a plus
- Retail math: Basic understanding of retail math concepts such as discounts, taxes, and profit margins
- Stock management: Ability to monitor inventory levels and restock supplies as needed
- Sales skills: Proven track record in achieving sales targets or goals
- Product demos: Ability to demonstrate hotel features or amenities to potential guests
- Organizational skills: Strong attention to detail and ability to multitask effectively in a fast-paced environment
- Basic math: Proficiency in basic mathematical calculations for handling payments
Salary : $15 - $20