What are the responsibilities and job description for the Membership Services Associate (Remote) position at Sky Health Care Management?
About the Role
We’re seeking a friendly, organized Membership Services Associate to support members with enrollment, account updates, and general questions. You’ll help ensure accurate records and a positive member experience.
Responsibilities
Respond to member inquiries by phone, email, or in person.
Assist with membership applications, renewals, and account changes.
Explain membership options, policies, and available services.
Maintain accurate member records and document interactions.
Resolve routine concerns and refer complex issues to the appropriate team.
Handle personal information responsibly and follow company procedures.
Qualifications
Strong customer-service and communication skills.
Excellent organization and attention to detail.
Comfortable using computers, databases, and office software.
Ability to handle multiple requests professionally.
Membership, administrative, or customer-support experience is preferred but not required.