What are the responsibilities and job description for the Client Support Associate Remote position at Sky Health Care Management?
About the Role
We’re seeking a helpful, professional Client Support Associate to assist clients with questions and everyday service needs. You’ll communicate through phone, email, or chat, resolve routine issues, and ensure each client receives timely, reliable support.
Responsibilities
Respond to client inquiries through assigned channels.
Explain services, processes, and account information clearly.
Troubleshoot routine issues and escalate complex requests.
Document interactions and maintain accurate client records.
Follow company procedures and protect confidential information.
Qualifications
Strong written and verbal communication skills.
Customer-focused, organized, and attentive to detail.
Comfortable using computers and support software.
Able to prioritize requests and work independently.
Client-service experience is an advantage.
Reliable internet access and a suitable remote workspace.
Pay: $25.19 -$30.19 Hourly
Salary : $25 - $30