What are the responsibilities and job description for the IT Support Analyst/ End User Support Specialist position at SKILLSKONNECT?
Role : IT Support Analyst/ End User Support Specialist- L2/L3
Location: Parsippany, NJ
Job Description:
- Provide 2nd line end user support for EOC / WOC / Canada offices but also provide support for other global systems and users maintaining all current KPI’s that align with the L2 team
- To act as an escalation triage point for technical issues that are unresolved by L2 team before ticket transfer to other resolver groups
Thanks and Regards,
Shirley Masih
Tel : 4806965391 Ext. 226
E-Mail: shirley@galaxyitech.com
Job Type: Contract
Pay: $24.63 - $29.67 per hour
Ability to Commute:
- Parsippany-Troy Hills, NJ 07054 (Required)
Ability to Relocate:
- Parsippany-Troy Hills, NJ 07054: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $30