What are the responsibilities and job description for the IT Support Specialist position at Cibo Vita?
Cibo Vita Inc. is a fast-growing manufacturer of healthy snack products, dedicated to innovation, quality, and excellence. As we expand our operations, we’re seeking a dependable and tech-savvy IT Support Specialist to provide front-line technical support to both office and production teams.
Position Summary:
The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. This individual will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The role will support both corporate users and manufacturing floor systems.
Qualifications:
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience).
- 2 years of IT support experience in a business or manufacturing environment.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and general PC troubleshooting.
- Basic understanding of networking concepts (IP, DNS, DHCP).
- Experience with Active Directory, printers, scanners, and hardware peripherals.
- Familiarity with ticketing systems (e.g., Freshdesk, Zendesk, or similar).
Preferred Qualifications:
- Experience in a manufacturing or warehouse IT support role.
- Microsoft certifications (e.g., MTA, MCP) or CompTIA A /Network are a plus.
- Medical, dental, and vision insurance
- 401(k)
- Paid time off and holidays
- Training and professional development opportunities
- A positive and team-oriented work culture
