What are the responsibilities and job description for the Parts Counter Associate position at Skilled Performance Group?
Target Responsibilities:
· Sell equipment parts to customers calling or walking into the store.
· Fill parts requests for the service techs.
· Participate in rolling inventory checks.
· Greet customers in a friendly and timely manner.
· Customer Service - Respond promptly to customer needs.
· Solicit customer feedback to improve service.
· Respond to requests for service and assistance.
· Speak clearly and persuasively in positive or negative situations; respond well to questions.
· Follow all company and vendor policies and procedures
· Adaptability - Adapt to changes in the work environment; Manage competing demands.
Daily Duties and Responsibilities:
· Begin each workday with a positive attitude by encouraging each counter person to meet his/her daily and weekly goals.
· Work to develop a sense of “team” in the parts department and across other departments.
· Ascertain make, year, and type of part needed, inspect worn, damaged, or defective part to determine replacement required, or inform customer of part needed according to description of malfunction.
· Read catalog or computer for replacement part stock number and price.
· Fill customer orders from stock.
· Prepare sales slip or sales contract.
· Receive payments, make proper change, and wrap or bag merchandise for customer.
· Receive and fill telephone orders for parts.
· Inform customer on substitution or modification of part when replacement is not available.
· Examine returned part to determine if defective, and exchange part or refund money.
Job Types: Full-time, Contract
Pay: $16.00 - $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Kerens, TX 75144 (Required)
Work Location: In person
Salary : $16 - $20
