Key Account Manager

About Site Impact

Site Impact is a leading multi-channel marketing technology company helping brands and agencies reach targeted audiences at scale. We combine a proprietary identity graph, real-time analytics, and a commitment to innovation to create measurable results for our partners.

The Opportunity

The Key Account Manager (KAM) is a strategic account leader responsible for maximizing growth within Site Impact’s most important and high-potential accounts. Working within a vertical-focused pod the KAM is introduced once an account is closed and immediately takes ownership of its strategic development.

This role is focused on deep client engagement, retention, and expansion of revenue opportunities across Site Impact’s product suite.

What You’ll Do

Strategic Account Management

• Serve as the primary strategic point of contact for assigned key accounts.
• Develop and maintain operational-level relationships, acting as a trusted advisor to clients.
• Deeply understand each client’s organization, goals, and challenges to inform account strategy and drive long-term partnerships.

Growth & Revenue Expansion

• Build and execute strategic growth plans to drive cross-sell, upsell, and overall account expansion.
• Proactively identify opportunities to broaden adoption of Site Impact solutions and increase revenue share within each account.
• Align with the Director of Account Management and VP of Sales to craft and present new product offerings, custom promotions, and partnership opportunities.

Account Health & Retention

• Continuously monitor account performance using CRM and sales enablement tools to ensure strong ROI and satisfaction.
• Own the mitigation of risks, proactively addressing issues to ensure long-term client retention.

Onboarding & Transition

• Lead the post-sale onboarding process in partnership with the Business Development Executive.
• Clarify objectives, KPIs, and SLAs, ensuring a seamless launch and early momentum.

Cross-Functional Collaboration

• Support Finance on one-off / ongoing collections efforts.
• Work closely with Product, Media Fulfillment, Finance, and Customer Support to deliver strategic initiatives and resolve pain points.
• Provide feedback on client needs to influence product roadmaps and service enhancements.

Training & Education

• Lead all client-facing training on Site Impact products, platforms, and best practices.

Quarterly Business Reviews (QBRs)

• Lead all client-facing QBRs, providing executive-level insights and strategic roadmaps.
• Review performance reporting with clients, highlighting key wins and recommending optimizations.
• Participate in internal QBRs with the Director of Account Management to evaluate revenue performance and account health.

What Makes You a Great Fit

• Strategic Growth Driver: Proven ability to expand revenue within existing accounts through thoughtful, data-driven strategies.
• Trusted Advisor: Strong executive presence and communication skills that build deep client trust.
• Analytical & Process-Driven: Skilled in analyzing performance data and converting insights into action.
• Collaborative & Nimble: Comfortable working cross-functionally in a dynamic, fast-changing environment.
• Results-Oriented: Motivated by measurable goals; consistently meets or exceeds growth and retention targets.

Key Qualifications

• Bachelor’s degree preferred in Marketing, Business Administration, or a related field.
• 4–5 years of experience in strategic account management, enterprise sales, or client services within digital media, marketing, or SaaS.
• Demonstrated success in driving revenue growth and managing large, complex client relationships.
• Strong understanding of digital marketing strategies, performance metrics, and emerging trends.

Why Site Impact

• Health, dental, vision, and 401(k) with company match.
• Career growth in a dynamic, innovative marketing technology company.
• Culture built on CHAMP values—Create the Wow, Honor Commitments, Act Like an Owner, Make Quality Personal, and Put the Team First.