What are the responsibilities and job description for the Desktop Support Specialist position at SISL Global?
Job Title - Desktop Support Specialist – Band 2
Job Type - Fulltime
Location - Onsite (We have 50 openings across USA)
Job Summary
Provide advanced desktop and end-user support services, manage escalations from Level 1 teams, and ensure stable and secure endpoint operations across the organization
Key Responsibilities
- Resolve Level 2 incidents related to desktops, laptops, applications, and mobility devices.
- Troubleshoot operating system, application, and connectivity issues.
- Support endpoint management tools and software deployment activities.
- Manage user accounts, permissions, and access requests.
- Support conferencing and collaboration technologies.
- Perform root cause analysis for recurring issues.
- Coordinate hardware refresh and lifecycle management activities.
- Create and maintain technical documentation and knowledge articles.
- Train and mentor junior support staff.
- Work closely with infrastructure, network, and security teams.
Required Skills
- Strong Windows desktop administration skills.
- Experience with endpoint management tools (e.g., Microsoft Intune, Microsoft Configuration Manager).
- Knowledge of Active Directory and group policies.
- Understanding of Office 365 administration and troubleshooting.
- Experience supporting remote users and VPN technologies.
- Good analytical and troubleshooting skills.
Experience & Qualification
- Bachelor's degree in IT or equivalent.
- 2–4 years of EUC/Desktop Support experience.
- Relevant certifications preferred.