What are the responsibilities and job description for the Desktop Support Lead position at SISL Global?
Job Title - Desktop Support Lead – Band 3
Job Type - Fulltime
Location - Onsite (We have 50 openings across USA)
Job Summary
Lead end-user computing operations, drive service improvements, manage complex technical issues, and support strategic workplace technology initiatives. Act as the technical escalation point and mentor for support teams.
Key Responsibilities
- Provide Level 3 support for complex endpoint and workplace technology issues.
- Lead EUC infrastructure planning, implementation, and optimization.
- Manage endpoint security, compliance, and device governance.
- Design and maintain endpoint management strategies.
- Drive automation and self-service initiatives.
- Lead major incident resolution and root cause analysis activities.
- Coordinate desktop engineering, software packaging, and deployment projects.
- Define and monitor operational KPIs and service improvement plans.
- Manage vendor relationships and hardware lifecycle programs.
- Mentor support engineers and establish technical standards.
- Participate in audits, compliance reviews, and risk assessments.
- Support digital workplace transformation initiatives.
Required Skills
- Expert-level Windows endpoint administration.
- Advanced experience with endpoint management and modern workplace technologies.
- Strong knowledge of:
Microsoft Intune
Microsoft Configuration Manager
Microsoft Entra ID
Microsoft 365
- Endpoint security and compliance management.
- Strong stakeholder management and leadership skills.
- Experience managing enterprise-scale EUC environments.
Experience & Qualification
- Bachelor's degree in IT, Computer Science, or related discipline.
- 4-6 years of EUC/Desktop Support experience.
- Advanced technical certifications preferred.