What are the responsibilities and job description for the Quick Lane Manager position at Sioux Falls Ford Lincoln?
Join a growing department at Sioux Falls Ford. We are seeking an experienced Quick Lane Manager to join our team. The ideal candidate will have a strong background in automotive diagnostics and repairs, as well as excellent leadership and customer service skills.
MINIMUM QUALIFICATIONS:
- Previous experience as an automotive service advisor or assistant manager or similar role
- Strong knowledge of automotive diagnostics and repairs
- Excellent leadership skills with the ability to motivate and inspire a team
- Exceptional customer service skills with the ability to build strong relationships with customers
- Knowledge of dealership operations and procedures is preferred
ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:
Manage Quick Lane Advisors and Technicians
Selection, onboarding and scheduling
Training, coaching, mentoring, counseling
Foster a positive team atmosphere both within the Quick Lane and with other departments
Resolve team member concerns in a prompt and effective manner
Be approachable and enhance communication using active listening techniques with team members and customers
Instill a sense of pride within the department to teach customer and team member confidence
Conduct regular meetings with the Quick Lane team members to discuss topics, opportunities and concerns
Dispatch responsibilities to Quick Lane team members to ensure deadlines are met
Understanding and Using Business Knowledge
- Maintains the Quick Lane operating environment to ensure optimal performance (maintaining equipment)
- Implements new manufacturer and/or dealership systems or processes to increase business
- Completes daily sales and production records as established by dealership
- Provides technical information and assistance to associates, as needed
- Maintain active professional affiliations and certifications
- Keeps up to date on industry specific information
- Develops business strategies to ensure a strategic marketing advantage
- Reviews the Quick Lube operating practices
Benefits:
- Health Insurance (including Wellness Benefit)
- Dental and Vision Insurance
- Critical Illness and Accident Insurance
- Life Insurance
- 401(k) with company match after one year of service
- EAP – Employee Assistance Program
- Paid Vacation, Holiday and Personal Time
- Discounts on vehicles, service and parts – including immediate family members