What are the responsibilities and job description for the Quick Lane Manager position at Sioux Falls Ford Inc?
Join a growing department at Sioux Falls Ford. We are seeking an experienced Quick Lane Manager to join our team. The ideal candidate will have a strong background in automotive diagnostics and repairs, as well as excellent leadership and customer service skills.
MINIMUM QUALIFICATIONS:
Manage Quick Lane Advisors and Technicians
MINIMUM QUALIFICATIONS:
- Previous experience as an automotive service advisor or assistant manager or similar role
- Strong knowledge of automotive diagnostics and repairs
- Excellent leadership skills with the ability to motivate and inspire a team
- Exceptional customer service skills with the ability to build strong relationships with customers
- Knowledge of dealership operations and procedures is preferred
Manage Quick Lane Advisors and Technicians
- Selection, onboarding and scheduling
- Training, coaching, mentoring, counseling
- Foster a positive team atmosphere both within the Quick Lane and with other departments
- Resolve team member concerns in a prompt and effective manner
- Be approachable and enhance communication using active listening techniques with team members and customers
- Instill a sense of pride within the department to teach customer and team member confidence
- Conduct regular meetings with the Quick Lane team members to discuss topics, opportunities and concerns
- Dispatch responsibilities to Quick Lane team members to ensure deadlines are met
- Maintains the Quick Lane operating environment to ensure optimal performance (maintaining equipment)
- Implements new manufacturer and/or dealership systems or processes to increase business
- Completes daily sales and production records as established by dealership
- Provides technical information and assistance to associates, as needed
- Maintain active professional affiliations and certifications
- Keeps up to date on industry specific information
- Develops business strategies to ensure a strategic marketing advantage
- Reviews the Quick Lube operating practices
- Health Insurance (including Wellness Benefit)
- Dental and Vision Insurance
- Critical Illness and Accident Insurance
- Life Insurance
- 401(k) with company match after one year of service
- EAP - Employee Assistance Program
- Paid Vacation, Holiday and Personal Time
- Discounts on vehicles, service and parts - including immediate family members