What are the responsibilities and job description for the Sales & Customer Support Manager position at Singer Equipment Company?
Why Singer?
Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves.
We are the proud recipient of the Foodservice and Supplies Dealer of the Year award for 2023. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team!
At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.
Why You'll Love Working Here
The Manager will lead, coach, and develop a team that serves as the central hub supporting both internal sales teams and external customers. They will establish clear expectations, measurable goals, and consistent processes that enhance communication, efficiency, and customer satisfaction. This leader will also determine the best long-term structure for the department — whether through team tiering, role specialization, or process redesign — to meet the evolving needs of the business.
Essential Functions
This is a pivotal leadership role within a sales-driven organization. The Sales and Customer Support Manager will help shape the future of how Singer Equipment Company serves its customers, supports its sales teams, arrives at efficient solutions and delivers operational excellence. This individual will play a key role in driving the next evolution of our support team — where structure, accountability, and teamwork align to deliver world-class customer experience.
Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications.
Are you ready to take your career to the next level? Apply today and let's cook up some success!
Singer Equipment Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.
Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves.
We are the proud recipient of the Foodservice and Supplies Dealer of the Year award for 2023. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team!
At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.
Why You'll Love Working Here
- Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration.
- Collaborative Spirit: Be part of a supportive and dynamic team environment.
- Growth Opportunities: Develop your skills and advance your career in a dynamic industry.
- Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions.
The Manager will lead, coach, and develop a team that serves as the central hub supporting both internal sales teams and external customers. They will establish clear expectations, measurable goals, and consistent processes that enhance communication, efficiency, and customer satisfaction. This leader will also determine the best long-term structure for the department — whether through team tiering, role specialization, or process redesign — to meet the evolving needs of the business.
Essential Functions
- Lead, manage, and develop the Sales and Customer Support Team to achieve excellence in service, accuracy, and responsiveness.
- Establish and maintain clear service standards, accountability metrics, and performance goals aligned with company and sales objectives.
- Partner cross-functionally with Sales, Operations, and Equipment Specialists to ensure seamless customer experiences and internal collaboration.
- Evaluate and implement process improvements that increase efficiency, accuracy, and ownership across the support team.
- Oversee each support team’s order entry, quotation, and project support workflow to ensure timely, complete, and accurate processing through ERP and CRM systems.
- Drive and coordinate continuous training, onboarding, and professional development for all team members, fostering a culture of curiosity, learning and improvement.
- Serve as the key trusted point of escalation for complex or high-impact customer issues, ensuring timely resolution and communication.
- Champion consistency and create SOPs in tools, systems, and reporting — including HubSpot, Prelude, and related sales enablement platforms.
- Partner with the Director of Sales to identify opportunities for improved alignment between the sales and support teams.
- Assess the future structure and capacity needs of the team, determining the path forward for potential tiering, specialization, or other enhancements to service delivery.
- Leadership & Coaching: Inspires accountability and growth through clear and frequent direction, feedback, and support.
- Operational Excellence: Strong focus on standardization of process discipline, accuracy, and efficiency across customer and sales support functions.
- Collaboration: Builds strong internal relationships and engagement with teamwork across departments.
- Customer Focus: Demonstrates commitment to delivering high-quality service and customer satisfaction.
- Decision-Making: Uses sound judgment and relevant data to drive results and continuous improvement.
- Adaptability: Able to lead through change, set direction, and bring structure to evolving business needs.
- Bachelor’s degree in Business, Management, or related field (or equivalent professional experience).
- Minimum of 5-10 years of experience in a leadership role within a B2B sales or distribution environment.
- Proven experience managing or leading a customer service, inside sales, or sales support team.
- Demonstrated success in process development, training, and performance management.
- Strong communication and interpersonal skills, with the ability to build trust across multiple teams.
- Experience working with ERP and CRM systems (Prelude and HubSpot preferred).
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Valid driver’s license and ability to travel periodically to NYC and Paterson, NJ offices
This is a pivotal leadership role within a sales-driven organization. The Sales and Customer Support Manager will help shape the future of how Singer Equipment Company serves its customers, supports its sales teams, arrives at efficient solutions and delivers operational excellence. This individual will play a key role in driving the next evolution of our support team — where structure, accountability, and teamwork align to deliver world-class customer experience.
Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications.
Are you ready to take your career to the next level? Apply today and let's cook up some success!
Singer Equipment Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.
