Business IT Support Technician

Simplify Tech, a division of New Paris Tech (NPTech), is recruiting an IT group leader position.

NPTech is an MSP ISP for Fiber, Cable Modem and DSL provider to residential and business customers. SimplifyTech, a division of New Paris Tech (NPTech), is seeking a skilled and customer-focused Business IT Support Technician to join our team. NPTech is primarily an Internet Service Provider (ISP), serving our area with Fiber, Cable Modem and DSL to residential and business customers. The SimplifyTech divison provides support to both residential and business. This role focuses on providing IT support and solutions to our business clients..

NPTech is a 124 year old company well known for customer service. You are joining a team of pros who work together to solve IT problems.

Overview

We’re seeking a reliable and skilled mid-level IT technician to join our team. In this client-facing role, you'll deliver exceptional support and solutions across a wide range of industries. You’ll work both independently and collaboratively to resolve issues, implement IT projects, and assist our customers in the best possible way.

Key Responsibilities

• Provide support for hardware, software, and network issues via remote tools and on-site visits
• Manage onboarding/offboarding tasks including device configuration and user account setup
• Monitor client systems using RMM tools and respond to alerts proactively
• Assist in deploying and maintaining cloud services (e.g., Microsoft 365, Azure)
• Support and maintain Windows servers, Active Directory, and networking equipment
• Escalate complex issues to senior tech as needed with detailed documentation
• Maintain accurate records within the ticketing system and create clear client documentation
• Monitor the reports on our internal systems and taking appropriate action if needed
• Communicate technical information to non-technical users in a friendly, efficient manner

Qualifications

• 2–4 years of experience in IT support, preferably in an MSP or service desk environment
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking
• Experience with RMM and PSA tools (e.g., NinjaRMM, N-able)
• Strong diagnostic and problem-solving skills
• Excellent customer service, communication, and time management abilities
• Relevant certifications (CompTIA A , Network , Microsoft certs) are a big plus

Bonus Skills

• Experience with virtualization platforms (e.g., VMware, Hyper-V)
• Familiarity with cybersecurity tools and best practices
• Knowledge of backup and disaster recovery solutions

This is a full time position with an excellent long term benefit package in a stable work environment. This position is immediately available. Please send a resume or letter of interest.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have a strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking
• Do you have experience with RMM and PSA tools (e.g., NinjaRMM, N-able)
• Do you have relevent certifications (CompTIA A , Network , Microsoft certs)

Experience:

• IT support: 2 years (Required)

Ability to Commute:

• New Paris, IN 46553 (Required)

Ability to Relocate:

• New Paris, IN 46553: Relocate before starting work (Required)

Work Location: In person

Salary : $30 - $35