What are the responsibilities and job description for the IT Support Technician II position at FastTek Global?
About Us
At us, we're building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a us, because people should have control over how their trucks look, feel, and represent them.
Who We Are Looking For
The IT Support Technician - Plant plays a vital role in maintaining and supporting the IT
infrastructure of our Warsaw automotive manufacturing plant. This hands-on position is responsible for supporting production-critical systems, maintaining plant-floor hardware, ensuring network reliability, and collaborating with central IT teams. The role demands a mix of technical expertise, responsiveness, and proactive maintenance to ensure smooth plant operations.
What You Get To Do
We're fueled by grit, determination, and attention to detail. We start-up spirit of ingenuity and resourcefulness moves our business forward. Our team fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.
At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !
FastTek Global is financially strong, privately held company that is 100% consultant and client focused .
We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Benefits
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
At us, we're building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a us, because people should have control over how their trucks look, feel, and represent them.
Who We Are Looking For
The IT Support Technician - Plant plays a vital role in maintaining and supporting the IT
infrastructure of our Warsaw automotive manufacturing plant. This hands-on position is responsible for supporting production-critical systems, maintaining plant-floor hardware, ensuring network reliability, and collaborating with central IT teams. The role demands a mix of technical expertise, responsiveness, and proactive maintenance to ensure smooth plant operations.
What You Get To Do
- Provide on-site IT support for hardware, software, network connectivity, and production- critical systems (e.g., MES, SCADA, HMIs).
- Troubleshoot and maintain PCs, label printers, scanners, and plant-floor network devices.
- Image, configure, deploy, and maintain end-user equipment and peripherals.
- Support onboarding/offboarding, account setup, equipment retrieval, and user training.
- Perform software installations, updates, preventive maintenance, and documentation.
- Ensure compliance with cybersecurity and corporate IT policies.
- Escalate complex technical issues and collaborate with central IT and engineering teams.
- Serve as a walk-up support resource and contribute to asset inventory accuracy.
- Work in a manufacturing environment with physical demands (lifting up to 50 lbs) and flexible schedule requirements, including overtime and on-call support.
- High School Diploma or GED is required.
- Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred.
- Industry certifications such as CompTIA A , Network , or CCNA are a plus.
- Minimum of 2 years of hands-on IT support experience, ideally in a manufacturing environment.
- Proficient in troubleshooting Windows-based systems and production IT devices.
- Familiarity with MES, SCADA, or industrial automation tools.
- Solid understanding of networking principles, including VLANs, TCP/IP, and LAN/WAN troubleshooting.
- Experience with device imaging and deployment tools such as SCCM, Intune, or similar platforms.
- Familiarity with IT asset management systems and accurate documentation practices.
- Basic understanding of cybersecurity best practices and compliance requirements.
- Excellent problem-solving skills and ability to work under pressure.
- Effective communicator with ability to support both technical and non-technical staff.
We're fueled by grit, determination, and attention to detail. We start-up spirit of ingenuity and resourcefulness moves our business forward. Our team fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.
- Safety First
- Delight Customers
- One Team
- Relentless Improvement
- Fast, Frugal and Scrappy
- Respectful Collaboration
- Positive Legacy
At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !
FastTek Global is financially strong, privately held company that is 100% consultant and client focused .
We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Benefits
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
- Medical and Dental (FastTek pays majority of the medical program)
- Vision
- Personal Time Off (PTO) Program
- Long Term Disability (100% paid)
- Life Insurance (100% paid)
- 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/