LOYALTY CASHIER

General Summary of Job Duties: The Loyalty Cashier is responsible for providing exceptional guest service and supporting Silverton’s loyal guests. Loyalty Cashiers are responsible for completing monetary transactions, exchanging tokens, processing wire transfers, performing credit checks and balancing at the end of the shift, as well as assisting guests with offers and promotions offered by the Silverton loyalty program and enrolling players into the loyalty program.  The ideal candidate will create a work environment that supports our core values, promotes integrity, teamwork, performance, recognition and mutual respect. All responsibilities are to be performed in accordance with all gaming laws and regulations.

Principle Responsibilities and Duties Includes, but is not limited to:

• Provides excellent service consistent with the property’s core service standards and brand attributes.
• Conducts marker and front money transactions on player accounts including deposits, withdrawals, redemptions and  issuances.
• Assists guests with redemption and/or purchase of chips and tickets.
• Operates computer systems to process and verify guest credit and check-cashing activity as well as exchanging chips, tokens and promotional items for cash.
• Documents all recordable transactions in accordance with company standards and Title 31 regulations.
• Cashes personal checks and assists guests with cash advances in accordance with vendor instructions and specified guidelines.
• Secures company assets and balances bank at end of shift.
• Verifies and redeems all acceptable types of foreign currencies.
• Performs mathematical calculations utilizing a calculator or adding machine.
• Maintains a high quality of guest service in accordance with Silverton standards.
• Accurately enrolls players in the Oasis program, issues loyalty cards and inputs guest data into the computer system, ensuring data accuracy.
• Performs loyalty program functions including, but not limited to, desk operations, Guest database management, cash and program related promotions.
• Execute offer and promotional strategies for the PKMS program.
• Has proficiency in navigating and operating multiple system applications.
• Provides follow-up to ensure completion and satisfaction for requests and logged service breakdowns.
• Can articulately explain all marketing promotions to our guests.
• Assists in resolving member challenges within the limits of authority and empowerment, while adhering to Silverton standards and brand attributes.
• Stays informed and knowledgeable about all casino events, promotions, offers and rate codes.
• Fosters positive working relationships with all departments, including Marketing, Promotions, Hotel Front Desk, Retail, Entertainment, and Food & Beverage.
• Provides tech support in helping customers with issues or inquiries related to the Silverton app.
• Performs data management tasks such as merging duplicate accounts and ensuring a clean hygiene of the Silverton loyalty database.
• Maintains safety and cleanliness of department area.
• Performs other duties as assigned.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:         Always do the right thing and treat everyone with dignity and respect
• Collaboration:    Celebrate Diverse ideas, thought and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too.
• Excellence:       Be Amazing!

Skills, Education & Other Requirements:

• At least six months of previous Casino Cage Cashier experience in a similar or related field.
• At least two years of cash handling experience in a similar or related field.
• Strong computer skills with the ability to comfortably navigate multiple, complex systems.
• Proficient in mathematical computations including addition, subtraction, multiplication and division.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations,       policies and procedures.
• At least 21 years of age.

Preferred: 

• Working knowledge of gaming regulations.
• Strong understanding of fraud prevention and credit scams.
• At least one year of previous Casino Operations, Casino Marketing or similar role in an integrated setting.
• Familiarity with casino loyalty and loyalty program(s).

Required:

• Must have a Nevada Gaming Registration.
• Must establish eligibility to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used

• Basic computer skills, Word and Excel
• Ability to 10-Key
• Ticketing System (Quickets)
• Oasis (Pitboss & Super Playmates)
• TRILOGY (Power Kiosk Management System)
• Floor Monitor for TITLE 31
• NEWAVE for payroll check cashing.
• CASH CLUB for Credit Card transaction and E-check.