RETAIL SALES CLERK

General Summary of Job Duties: Guilt Gift Shop is seeking an experienced Retail Sales Clerk who will provide excellent, professional, and courteous retail service to guests and Team Members. Excellent guest service skills are required. Ideal candidate will have the ability to maintain product knowledge and familiarity with all items. A minimum of 6 months previous cash handling experience required. Will be responsible for counting, receiving, and tagging all store products. Must be able to stand for long periods and lift at least 15 lbs.

Principle Responsibilities and Duties:

• Maintains a high quality of guest service according to Silverton Values.
• Checks for proper identification of a guest appearing to be under the age of 35 years old.
•  A thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• The ability to maintain product knowledge and familiarity with all items.
• Adheres to all appearance and uniform standards.
• Maintains an open line of communication with Managers.
• Maintains a positive and professional demeanor during all interactions with guest, fellow Team Members, and Vendors.
• The ability to accept performance feedback in a professional manner.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Arriving on-time for all scheduled shifts is considered an essential function of the job.
• Maintains a professional, courteous, and helpful attitude while greeting guest with a smile and eye contact with 10 feet of the store entrance.
• Assist customers within 1 minute of entering store.
• Introduces to customers new products, answering questions, and going out of your way to meet customer needs.
• All staff will maintain an accurate daily cash balance and will be held accountable for any overages and shortage of their cash drawers during their shift.
• Other duties as assigned.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:      Always do the right thing and treat everyone with dignity and respect.
• Collaboration: Celebrate Diverse ideas, thought and talents.    
• Care:             Be KIND to yourself and each other.
• Fun:               Our guests are here to have FUN, so we should have FUN, too!
• Excellence:    Be Amazing!

Skills, Education & Other Requirements

• At least six months each of Retail and cash handling experience.
• Knowledge of merchandising and inventory practices.
• Ability to read and comprehend written materials.
• Ability to write simple correspondence.
• Ability to effectively present information one-on-one and in small group situations to Guests, coworkers, and vendors.
• Ability to apply appropriately handle a range of situations with the Retail Manager is unavailable.
• Professional appearance and demeanor.
• Willingness to work varied schedules as needed.
• At least 21 years of age.

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Alcohol Awareness Card
• Health Card

Machinery, Work Equipment, Programs, Software, Hardware Used

• Cash register
• Computer proficient