Rollback Operator

Job Overview

Experienced, safety-focused Flatbed Tow Truck Driver / Service Call Technician responsible for operating a flatbed tow truck to recover, transport, and deliver vehicles and equipment, and performing on-site roadside services (jump starts, tire changes, lockouts, fuel delivery, winching). Ensures secure loading/unloading, completes required documentation, provides professional customer service, and maintains vehicle and equipment in safe working condition.

Key Responsibilities:

• Safely operate a flatbed tow truck to recover and transport cars, light trucks, motorcycles, and small equipment.
• Respond to service calls and perform roadside assistance: jump starts, tire changes, fuel delivery, lockouts, battery testing, and basic mechanical troubleshooting.
• Load, secure, tie down, and unload vehicles using proper chains, straps, and wheel lifts; use winches and towing accessories correctly.
• Assess scene safety, direct traffic if needed, and follow all relevant DOT, state, and local laws and safety protocols.
• Inspect and maintain tow truck and tools; perform daily vehicle checks and basic preventative maintenance; report mechanical issues promptly.
• Complete accurate paperwork: tow reports, manifests, invoices, and electronic logs; process payments and work orders when required.
• Communicate professionally with customers, dispatch, law enforcement, and impound facilities; provide clear estimates and explain services.
• Assist with impound, storage, and vehicle inventory procedures as needed.

Qualifications:

• Valid driver’s license
• Clean driving record; ability to pass background check and drug/alcohol screening.
• Basic mechanical knowledge and ability to use towing equipment safely.

Skills & Attributes:

• Strong safety awareness and risk assessment skills.
• Good customer service and communication abilities.
• Physical stamina and ability to lift 50 lbs, work in various weather conditions, and perform physically demanding tasks.
• Problem-solving skills and ability to remain calm under stress.
• Time management and reliability; able to work nights, weekends, and on-call shifts.

Working Conditions:

• Outdoor work in varied weather; frequent driving and roadside stops.
• On-call include nights, holidays, and emergency responses.
• Exposure to traffic, heavy equipment, and potential hazardous situations.

Physical Requirements:

• Frequent bending, lifting, climbing, and kneeling.
• Ability to operate hand tools and towing equipment, and to enter/exit vehicles repeatedly.

Pay: $55,000.00 - $85,000.00 per year

Benefits:

• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training

Work Location: In person

Salary : $55,000 - $85,000