What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at silver state towing?
Job Summary:
We are seeking a reliable, organized Person to join our team .The Dispatcher will receive service requests, prioritize jobs, assign tow truck operators, track vehicle and driver locations, communicate with customers and drivers, and maintain accurate records to ensure timely, safe, and efficient service.
Key Responsibilities:
- Answer inbound calls and service requests from customers, police, and partner agencies.
- Prioritize and dispatch tow trucks based on location, vehicle type, equipment needs, and driver availability.
- Monitor driver locations and job status via phone/GPS; update customers on ETAs.
- Log jobs, complete required paperwork/entry in dispatch software, and maintain accurate records.
- Coordinate with law enforcement, impound lots, garages, and insurance companies as needed.
- Troubleshoot on-scene issues, reroute or reassign resources when delays or emergencies occur.
- Enforce safety and company policies; ensure drivers have necessary information and documentation.
Qualifications:
- High school diploma or equivalence
- Proficient with dispatch software, GPS systems, and mobile communications.
- Strong multitasking, problem-solving, and customer-service skills; calm under pressure. Able to use a multi line phone system
- Ability to work weekends, and holidays.
- knowledge of local roads and traffic patterns a plus.
Pay: $15.00 - $21.00 per hour
Work Location: In person
Salary : $15 - $21