Bartender

Bartender | The Casual Pint at Holiday Inn & Suites - Pigeon Forge

The Casual Pint at Holiday Inn & Suites Pigeon Forge is a one-of-a-kind beer market and pub experience where guests can explore an extensive craft beer selection, enjoy great food, and take their favorites home with them. As a Bartender, you are both craftsperson and host - serving exceptional drinks, guiding guests through our craft beer offerings, and creating a relaxed, welcoming bar experience that keeps guests coming back. This is a role for someone with genuine beverage knowledge, a passion for craft beer, and the warmth and composure to run a casual pub environment with professionalism and personality.

What You'll Do

Guest Experience & Service

• Deliver warm, attentive bar service that reflects The Casual Pint's relaxed, welcoming atmosphere
• Anticipate guest needs and show genuine interest in enriching their experience
• Guide guests through our craft beer selection, cocktail offerings, and food menu including pairings and recommendations
• Upsell and convert walk-in guests by knowledgeably communicating The Casual Pint's unique offerings
• Handle guest service issues with professionalism, including responsible management of intoxicated guests - cutting off service, arranging transportation, or asking guests to leave when necessary
• Respect and maintain the privacy and discretion of all guests
• Follow all telephone etiquette procedures when handling bar-related calls

Craft & Product Knowledge

• Prepare and serve cocktails, wine, and bottled or draft beer to AATMOS Hospitality standards and guest satisfaction
• Maintain thorough knowledge of all menu items, drink preparations, and beverage offerings
• Stay current on featured craft beer selections, seasonal offerings, and menu changes
• Follow AATMOS Hospitality Cost Per Pour standards to ensure consistent quality and profitability
• Ensure all food is prepared and plated to AATMOS Hospitality standards when applicable

Operations & Standards

• Stock the bar with sufficient alcohol, garnishes, glassware, and supplies at all times
• Verify guest identification to confirm legal drinking age
• Process guest checks and closing paperwork accurately and in a timely manner
• Use hotel software systems in accordance with AATMOS Hospitality Standard Operating Procedures
• Conduct beverage and food inventory per AATMOS Hospitality standards
• Maintain a clean, organized, and fully sanitized bar, including countertops, glassware, utensils, and equipment throughout and at the end of each shift
• Break down and prepare the bar for the next shift, ensuring all workspaces and equipment are clean and ready
• Dispose of all empty cans and glass bottles in the appropriate containers