Member Services Administrator

SIFMA is seeking a highly organized, proficient, proactive and customer service focused Member Services Administrator to join our team. This dual function Member Services Administrator will be the first point of contact for guests, members, and employees, always ensuring a professional and welcoming atmosphere. The successful candidate will keep the office running smoothly while ensuring that members, guests, and employees receive responsive, high-quality service with each interaction. The Member Services Administrator is responsible for managing the day-to-day operations of the Washington, DC office and reports to the Managing Director, Membership and Board Liaison.

Responsibilities:

Office Administration:

•        Front office duties (including greeting guests and staff, directing phone inquiries, maintaining supplies and general inventory, overseeing conference rooms, processing invoices, managing incoming/outgoing mail and packages).
•         Oversee office equipment and vendor relationships.
•         Maintain organized filing and records (both physical and electronic).
•         Assist with special event planning in and outside of the office.
•         Assist with ad hoc projects both within the Office of the CEO and other departments.
•         Provide backup coverage for our team of administrative professionals when they are out of the office.
•       Provide employee orientation: set up and stock new hire desks, conduct tours, and other onboarding related activities.
•       Liaison with building property management and building engineers for HVAC and other necessary repairs or building related issues (including building cleaning personnel).
•         Oversee the safety of DC employees by arranging AED/CPR training, serve as a Fire Warden, and update and maintain the Safety Procedures Guide.
•         Oversee office construction projects as necessary.
•         Update procedures/guides and other operational documents to ensure consistency and information flow.
•         Seek opportunities for improvement/operational efficiencies.

      Member Services:

•         Serve as first point of contact for member inquiries primarily via phone and email.
•         Maintain and update member records using Protech, our Association Management Software.
•         Generate member engagement reports.
•         Support member engagement initiatives.

Qualifications:

•   Proactive; ability to anticipate needs before being asked. 
•   Bachelor’s Degree and a strong interest in administrative support or hospitality.
•   Notary (or willingness to become a notary).
•   Effective and clear verbal and written communication.
•   Friendly, service-oriented approach.
•   Ability to manage confidential/sensitive information in a tactful and diplomatic manner.
•   Strong organizational skills, accuracy, and attention to detail.
•   Ability to manage multiple tasks and projects at the same time.
•   Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).

About us:

SIFMA is the leading trade association for broker-dealers, investment banks and asset managers operating in the U.S. and global capital markets. On behalf of our industry's one million employees, we advocate on legislation, regulation and business policy affecting retail and institutional investors, equity and fixed income markets and related products and services. We serve as an industry coordinating body to promote fair and orderly markets, informed regulatory compliance, and efficient market operations and resiliency. We also provide a forum for industry policy and professional development. SIFMA, with offices in New York and Washington, D.C., is the U.S. regional member of the Global Financial Markets Association (GFMA). 

Benefits Include:

•        Medical, Dental, Vision Insurance Plans
•        Life and AD&D Insurance
•        Short-Term and Long-Term Disability Insurance
•        401(k) with employer contribution
•        Generous paid time off and holidays
•        Mobile Subsidy
•        Commuter Subsidy

Salary range: $70,000 - $75,000

How to apply:

Please apply directly via our Careers Site or send your cover letter, resume, and salary requirements to careers@sifma.org and indicate “Member Services Administrator” in the subject line of your email.

SIFMA is an Equal Opportunity Employer and encourages interested individuals to apply.