What are the responsibilities and job description for the DCPS Aspen Trainer / QA SME Senior position at Sierra Software Solutions?
Job Details
Title: DCPS Aspen Trainer / QA SME Senior
Location: Washington, DC (Onsite)
Rate: $65/hr
Short Description:
The Office of the Chief Technology Officer (OCTO) is seeking a Senior Software Trainer and Quality Assurance Analyst to support the District of Columbia Public Schools (DCPS). This hybrid role combines Aspen SIS training expertise with QA testing support, helping schools and central office users maximize system efficiency.
Key Responsibilities
- Provide expert training (virtual & in-person) on Aspen SIS functions for school and central office users.
- Create and maintain comprehensive training materials manuals, reference guides, webinars, videos, and SharePoint resources.
- Deliver Tier II support for Aspen SIS user issues, logging and tracking inquiries via a help desk system.
- Conduct testing and validation of new SIS features in collaboration with the DevOps team.
- Analyze user feedback, troubleshoot issues, and recommend process improvements.
- Act as a liaison between technical teams and educational staff.
- Maintain thorough documentation of training processes, testing outcomes, and user communications.
Required Skills & Experience
- 5 years of consecutive experience training users in Aspen SIS or other Student Information Systems within educational settings.
- 4 years of in-depth Aspen SIS functionality expertise.
- 5 years producing training materials (PowerPoint, Captivate, Word, SharePoint, Video, etc.).
- 2 years working with help desk/ticket tracking tools (Remedy, HEAT, etc.).
- 10 years delivering excellent customer service and user support.
- Strong communication, organization, and problem-solving skills.
- Ability to work independently in a fast-paced educational environment.
- Experience or exposure to the education sector preferred.
- Proficiency with network applications and Microsoft tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $65
