Director of Hospitality

Leadership & Organizational Management

• Lead, develop, and inspire hotel, restaurant, and bar managers/supervisors, nurturing a culture built on excellence, accountability, and luxury-grade guest service.
• Oversee all aspects of staffing, including hiring, onboarding, scheduling, coaching, performance management, recognition, and corrective action.
• Design and execute training programs aligned with luxury service standards to elevate the guest experience across all touchpoints.
• Ensure teams consistently meet and exceed operational and service performance expectations.
• Participate in leadership meetings to establish priorities, set goals, resolve issues, and maintain clarity across all hospitality functions.
• Champion a clean, safe, and organized workplace that meets or exceeds all health and safety regulations.
• Review and approve schedules, staffing levels, and timecards to maintain operational efficiency and service continuity.
• Maintain a strong floor presence across all hospitality outlets, proactively supporting teams to ensure smooth operations and exceptional guest experiences.
• Ensure compliance with all applicable state regulations, internal controls, and organizational policies.

Hotel Operations Oversight

• Direct all hotel departments, including Front Desk, Reservations, Transportation, Bell Services, Spa Retail, and on-property retail outlets such as jewelry or specialty shops.
• Maintain close coordination with Housekeeping leadership and oversee inventory, supplies, and linen management, including procurement processes.
• Manage the P&L for Rooms Division and collaborate with Sales and Marketing teams to optimize revenue through strategic promotions and occupancy initiatives.
• Execute advanced guest-recovery strategies to uphold luxury brand expectations and service excellence.
• Partner with Player Services and other internal teams to deliver seamless, integrated guest experiences across the property.
• Engage directly with guests, providing tailored support, personalized recommendations, and proactive service intervention.
• Collaborate with Facilities leadership to ensure the safety, maintenance, and functionality of all rooms, public spaces, and guest amenities—including spa and pool operations.

Food & Beverage (F&B) Leadership

• Oversee all F&B operations across the hotel, casino environment, banquet facilities, and special events.
• Develop and enhance F&B concepts and programs that drive revenue, elevate service, and align with short-term and long-term organizational goals.
• Lead budget creation and financial management for all F&B outlets, ensuring profitability through effective cost control and operational discipline.
• Analyze P&L statements regularly, taking immediate action to improve performance and address variances.
• Select, negotiate with, and manage vendors and suppliers to ensure quality, consistency, and variety across all food and beverage offerings.
• Direct monthly food and beverage inventory processes and oversee reporting to track operational trends, costs, and performance metrics.
• Manage menu programming and updates within POS systems to ensure accuracy and operational readiness.

QUALIFICATION REQUIREMENTS

• Bachelor’s degree in Hospitality Management or a related discipline preferred; equivalent education and experience accepted.
• Minimum five (5) years of recent leadership experience in hospitality or F&B within luxury hotels, mountain resorts, or comparable high-end environments.
• At least three (3) years of hands-on hotel or front-desk management experience required.
• Demonstrated expertise in both hospitality and F&B operations, with a proven track record of leading high-performing teams.
• Successful history of operating in fast-paced, service-intensive, luxury settings where guest experience is paramount.