Regional Manager

Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.

Role Summary

The Regional Manager’s primary responsibility is the overall profitability of the properties they oversee. They should strive to achieve that profitability by ensuring all employees subordinate to them are being held accountable to meet or exceed company standards in the following areas:

Responsibilities

Revenue- Regional managers are expected to meet or exceed budgeted revenue for the properties in their portfolio. Some key task to achieving this goal are.

• Rate management- making sure we are selling units at the correct rate for the market conditions
• Rent Roll Reviews- making sure rent rolls are reviewed month and residents below market rate are considered for rent increases
• Ensure all Pet Fees are being collected
• Ensure all Document fees are being collected
• Ensure collections of Past Dues are done I.A.W company policy and 3 Days or more should not ever exceed 3% of occupied units

Occupancy- Regional managers are expected to meet or exceed budgeted occupancy for the properties in their portfolio. Some key task to achieving this goal are.

• Monitor call rail daily for properties not hitting occupancy goals
• Verify the call list at all properties is being utilized and up to date
• If Call tracking indicates your call volume is less than average (in the red) Immediately work with your VP and marketing to ensure we get call volume up
• Walk ready rooms every week to ensure the product quality meets company standards
• Walk occupied rooms evert week to ensure our existing residents are being taken care of
• Do resident call backs to residents checking out of properties not hitting occupancy goals (need to know why residents are leaving)
• Do two-day knock and talks at properties not hitting occupancy goals (need to know within 1st two days if residents are satisfied)
• Ensure work orders are being completed with reasonable time frames .Ensure all work orders being entered as task in Gearco
• Ensure Managers are hiring top notch sales and service people when considering hiring for the Customer Service Representative Position. Regional Managers need to due all 2nd interviews for this position.
• Ensure all new hire CSR’s are trained properly and I.A.W. company standards

Ready Rooms- Regional managers need to ensure that 50% of the vacant units are ready for sale at each of their assigned properties. Some key task to achieving this goal are.

• Regional managers need to verify that all properties in their portfolio have a current and accurate down rooms list in Teams folder
• Regional managers need to ensure that the “Dispatch System” is in place and being executed correctly
• Regional managers need to ensure all properties have a qualified Maintenance 1 at each of their properties
• Regionals managers need to make sure the property is adequately staffed per the compendium
• Regional managers need to review all purchases for accuracy to ensure the expense is justified , necessary, and not excessive.
• Regional managers should be reviewing the outside staff schedule to ensure we are maximizing productivity.
• Regional managers should make sure temporary labor, painting, window, AC, appliance, cabinet & counter, flooring, and construction dumpsters vendors are approved at all their properties
• Regional managers need to ensure that the GM or another Regional appointed representative is signing off on all Ready rooms.

Curb Appeal- Regional Manager need to ensure that the exterior of the property always meets our customer expectations. Some of the key task to achieving this goal are.

• Regional managers need to always drive the entire property before entering the office
• Regional managers should spend 50% of their time walking property with GM during a property visit pointing out deficiencies and setting an action plan to get them fixed
• Regional managers should visit their properties at least once per month during the nighttime hours to ensure lights and signage is working
• Regional managers need to make sure GM’ are holding the landscape company accountable
• Regional managers need to make sure GM’s are holding the pest control company accountable
• Regional manager needs to make sure all other service vendors are being held accountable
• Regional manager needs to make sure all facilities related work budgeted for that year is being completed in a timely manner to the expected standards
• Any curb appeal issue not being rectified in a reasonable amount of time needs to be brought immediately to your VP’s attention.

Customer Service- Regional managers need to make sure that every employee in their portfolio is aware of the company motto “Stay where you are appreciated” and their actions towards all residents is in line with that philosophy. Some key task to achieving this goal are

• Regionals need to ensure Siegel cares magnets are on all refrigerators
• Regionals need to make sure all negative Siegel cares are reviewed with all their GM’s and the GM’s in turn review with all other staff
• Regionals managers must ensure all employees are always in proper uniform
• Regionals Managers must ensure all employees have been train in “Guest Recovery” if we do have a guest complaint
• Regional Managers need to ensure the Quarterly PM Maintenance Program is being administer at all their property and being completed on time with GM, Maintenance 1, and housekeeper involvement.
• As part of their property visits Regional managers are required to speak to existing residents and ask what the issues on property are
• Regional managers need to give 100% of their support in respect to all Siegel cares events held at their properties.

• Bachelor’s degree preferred
• Minimum 3 years’ experience as a property manager for a multi-site portfolio.
• Minimum 5 years’ experience in a supervisory role.
• Multi-site, multi-unit experience.
• Willingness to relocate
• Legally able to work within State and Federal guidelines

Physical Requirements / Working Conditions

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 25 pounds.
• Constant face-to-face interactions with customers.
• Ability to multi-task and remain positive in busy working conditions.
• Schedule flexibility including nights and weekends as well as on-call availability and possible travel.
• Comply with the brand and Company uniform and hygiene policies.
• Fun, dynamic environment.