Student - Member Service Rep

• Greet members in a courteous, professional manner and assess their needs to provide appropriate solutions.
• Perform a variety of basic transactions including deposits, withdrawals, loan payments, account transfers, and check cashing.
• Perform more in-depth transactions such as issuing debit and credit cards, processing wire transfers, open certificates, assisting with fraud disputes, address changes, and resolving complex account issues.
• Balance cash drawer daily and adhere to cash handling and security procedures.
• Respond to member inquiries regarding account balances, transaction history, product information, rates, and policies.
• Educate members on digital/online banking tools and services.
• Identify opportunities to cross-sell or refer products and services that benefit the member and correspond with our key results.
• Educate members on current fraud scams, suspicious activity, and digital safety best practices. Be alert to red flags and take proactive steps to protect members and the credit union.
• Maintain compliance with credit union policies, procedures, and applicable laws and regulations.
• Support a culture of accountability, continuous improvement, and professional growth.
• Promote and support the credit union's service culture, sales-as-a-service philosophy, and community engagement initiatives.
• Collaborate with teammates to achieve individual and branch goals while upholding our values-driven culture.
• Must meet all SLA (Service Level Agreement) requirements set forth for response time, follow-through, resolution of member needs, and sales goals.
• Perform other related duties as assigned.

Key Responsibilities:

Receives and processes member financial transactions, including deposits, transfers, withdrawals, loan payments, and sale of money orders and official checks.

Balances cash drawer and daily transactions.

Answers questions about products and services and resolves problems that are within authority to resolve. Refers problems that are beyond authority to supervisor, along with recommended solution.

Maintain a professional presence and professional communication with both members and coworkers.

Strictly adhere to all Credit Union policies and procedures.

Provide exceptional customer service by creating a positive experience.

Acts as liaison between members and departments.

Performs other related duties as assigned.

Qualifications and skills:

Currently attending High School or above.

No experience necessary.

Candidates must be detail oriented.

Candidates must possess strong written and oral communication skills.

Ability to maintain a high level of confidentiality.

SFCU is an equal opportunity employer. It is the policy of SFCU to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, creed, gender, marital status, sexual orientation, national origin, or citizenship, age, genetic predisposition or carrier status, gender identity or expression, disability, military or veteran status, sexual or reproductive health decisions, traits historically associated with race and/or any other status or characteristic protected by law.

Here at SFCU we define our culture as one of GROWTH. Growing our member, growing our employee, and growing our organization. The primary function of this position is to engage with members and potential members to provide support and service. SFCU will work around your school schedule to accommodate you and provide you around 10 hours a week. You will be able to work after classes, Saturdays, and during your breaks. This is a great way to start a career or to put on your college application.