Student - Member Service Rep CIC

• Greet members in a courteous, professional manner and assess their needs to provide appropriate solutions.
• Perform a variety of basic transactions including deposits, withdrawals, loan payments, account transfers, and check cashing.
• Perform more in-depth transactions such as issuing debit and credit cards, processing wire transfers, open certificates, assisting with fraud disputes, address changes, and resolving complex account issues.
• Balance cash drawer daily and adhere to cash handling and security procedures.
• Respond to member inquiries regarding account balances, transaction history, product information, rates, and policies.
• Educate members on digital/online banking tools and services.
• Identify opportunities to cross-sell or refer products and services that benefit the member and correspond with our key results.
• Educate members on current fraud scams, suspicious activity, and digital safety best practices. Be alert to red flags and take proactive steps to protect members and the credit union.
• Maintain compliance with credit union policies, procedures, and applicable laws and regulations.
• Support a culture of accountability, continuous improvement, and professional growth.
• Promote and support the credit union's service culture, sales-as-a-service philosophy, and community engagement initiatives.
• Collaborate with teammates to achieve individual and branch goals while upholding our values-driven culture.
• Must meet all SLA (Service Level Agreement) requirements set forth for response time, follow-through, resolution of member needs, and sales goals.
• Perform other related duties as assigned.

Required Qualifications

• Enrolled in high school or undergraduate college.
• Experience handling in-depth financial transactions or willingness to learn through training.
• Strong interpersonal and communication skills.
• Ability to work accurately with figures and perform basic math functions.
• Must be dependable, flexible, and detail oriented.
• Team-focused, accountable, and committed to member success.
• Working knowledge of Microsoft Office and digital platforms.
• Ability to remain in a stationary position for extended periods.
• Frequent standing, sitting, walking, and use of office equipment.
• May occasionally need to lift up to 25 pounds.

Preferred Qualifications

• Prior customer service, retail, or banking experience preferred.

Work Schedule

• Part-time position with availability during all branch hours, including Saturdays.
• May be required to open or close the branch and provide additional coverage when leadership is unavailable.
• SFCU will work around your school schedule to accommodate you and provide you around 10 hours a week. You will be able to work after classes, Saturdays, and during your breaks. This is a great way to start a career or to put on your college application.

SFCU is an equal opportunity employer. It is the policy of SFCU to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, creed, gender, marital status, sexual orientation, national origin, or citizenship, age, genetic predisposition or carrier status, gender identity or expression, disability, military or veteran status, sexual or reproductive health decisions, traits historically associated with race and/or any other status or characteristic protected by law.

Here at SFCU we define our culture as one of GROWTH. Growing our member, growing our employee, and growing our organization. The primary function of this position is to engage with members and potential members to provide support and service. SFCU will work around your school schedule to accommodate you and provide you around 10 hours a week. You will be able to work after classes, Saturdays, and during your breaks. This is a great way to start a career or to put on your college application.