Collections Specialist

Position Overview

The Collections Specialist plays a key role in supporting the company's financial health by managing and collecting outstanding customer balances. This position requires strong communication skills, attention to detail. The ideal candidate is proactive, organized, and comfortable working in a fast-paced flooring and construction environment.

Key Responsibilities

• Monitor accounts receivable and follow up on past due balances.
• Contact customers via phone, email, and written correspondence to secure timely payment.
• Review invoices, delivery tickets, and job documentation to resolve any billing disputes.
• Work closely with the sales and project management teams to clarify project details and payment terms.
• Maintain accurate records of all collection activities and customer communications.
• Prepare weekly aging reports and provide updates to management on account status.
• Assist with lien notices or releases when necessary.
• Recommend process improvements to enhance collections efficiency.
  
  

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree in Accounting, Business, or related field preferred.
• 2 years of experience in accounts receivable, billing, or collections (construction or flooring industry experience strongly preferred).
• Strong customer service and communication skills with a professional, solution-oriented approach.
• Familiarity with job cost systems, work orders, and progress billing.
• Proficiency in Microsoft Office (especially Excel and Outlook) and accounting software (such as QuickBooks, Sage, or similar).
• Ability to work independently, prioritize tasks, and meet deadlines.
• Knowledge of lien rights and construction payment procedures is a plus.
  
  

Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Opportunities for career growth in a stable and expanding company