What are the responsibilities and job description for the Bell Attendant position at Shopping Center Management d b a Turnberry Associates?
About the Job
We are seeking a courteous and service-oriented Bell Attendant to join The Seagate team. This role plays a key part in creating a warm and welcoming first impression for our guests by providing assistance with luggage, packages, messages, and other guest needs. The ideal candidate will embody The Seagate’s commitment to luxury hospitality, ensuring every guest enjoys a seamless and memorable experience from arrival to departure.
What You Do:
- Maintain a flexible schedule and attend all required training and departmental sessions.
- Arrive promptly in a clean, pressed uniform for each shift.
- Perform assigned tasks promptly and efficiently as directed by management.
- Possess thorough knowledge of hotel operations and locations to effectively assist and direct guests.
- Recognize and build professional relationships with guests, addressing them by surname as appropriate.
- Greet guests in the lobby with warmth and care, assisting as needed.
- Ensure timely and secure handling of luggage delivery, retrieval, and storage, providing claim tags for stored items.
- Maintain luggage carts in excellent condition for guest use.
- Have a comprehensive understanding of the surrounding area to accurately direct guests throughout the city.
- Describe all hotel services and their respective times to guests.
- Familiarize yourself with all features of guest rooms and communicate them effectively to guests.
- Escort guests to their rooms as directed by the front desk or concierge.
- Exercise discretion when discussing guests and avoid disclosing room numbers or names to unauthorized individuals.
- Handle tasks assigned by the concierge and front desk efficiently.
- Ensure timely delivery of messages, packages, and faxes.
- Fulfill all legitimate guest requests promptly and appropriately.
- Shine shoes upon guest request.
- Record guest requests using incident reports and communicate with colleagues daily.
- Ensure availability of appropriate supplies to meet guest needs.
- Handle guest issues with professionalism, courtesy, and responsibility.
- Communicate all concerns to the concierge and front desk using established procedures.
- Maintain the cleanliness of the lobby and luggage storage room at all times.
- Familiarize yourself with all safety and emergency procedures.
- Meet with the concierge at the beginning of each shift to learn of special guests and group arrivals.
- Report any concerns or exceptional guest service actions to management promptly.
- Notify management of any suspicious persons or activities.
- Address guests by their names once known.
- Perform other duties as necessary.
What You Bring to the Table:
- Previous experience in a customer service or hospitality role is preferred.
- Ability to communicate clearly, concisely, and pleasantly in the primary language.
- Ability to understand and execute requests accurately and creatively, while remaining outgoing, friendly, and patient.
- Ability to handle multiple requests with poise, accuracy, and timeliness.
- Ability to exercise good judgment at all times and adhere to hotel policies.
- Ability to work long hours, including weekends, nights, and holidays as required.
- Ability to stand and walk for extended periods.
- Ability to lift, carry, and push up to 50 lbs.
- Ability to communicate effectively and pleasantly in the primary language.
- Ability to remain patient and friendly, even after working long hours.