What are the responsibilities and job description for the JSOC Operator position at Shopping Center Management d b a Turnberry Associates?
Position Summary
Aventura Mall is seeking a highly organized and detail-oriented professional to support operations within our 24/7 Communications Center. This role serves as the central coordination point for facilities, security, and guest response, ensuring safe and efficient mall operations in a high-traffic luxury retail environment.
The ideal candidate is calm under pressure, able to multitask, and skilled in communication, documentation, and customer service.
Key Responsibilities
- Dispatch engineering, housekeeping, and security personnel for maintenance issues, safety concerns, medical incidents, and service requests
- Monitor and track all radio communications, maintaining accurate and time-stamped security logs
- Proactively monitor CCTV systems to identify potential safety hazards, suspicious activity, operational issues, or maintenance needs before they escalate
- Conduct routine and targeted camera sweeps to detect spills, trip hazards, overcrowding, equipment malfunctions, or other conditions requiring housekeeping or engineering response
- Coordinate response to emergency and non-emergency incidents, ensuring appropriate resource deployment
- Document and assist with preliminary investigations involving guest or employee incidents, including slip-and-fall and trip-and-fall cases
- Review security camera footage to support investigations and incident verification
- Prepare incident reports and maintain documentation for legal and liability purposes
- Answer multi-line phone systems and provide professional customer service to tenants, guests, and internal departments
- Maintain situational awareness during peak traffic periods, special events, and emergencies
- Escalate critical situations to management and emergency services as required
- Serve as the communication link between security, facilities, operations, and mall leadership
Qualifications
- High school diploma or equivalent required; associate degree or relevant certifications preferred
- Experience in dispatch, communications center, security operations, facilities coordination, or a related field preferred
- Strong verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with computer systems and incident reporting software
- Ability to remain calm and professional during emergency situations
- Strong attention to detail and documentation accuracy
- Customer service experience preferred
Work Environment
- Fast-paced retail and hospitality environment
- 24/7 operations requiring flexibility with shifts, including evenings, weekends, and holidays
- Extended periods of monitoring radios, cameras, and computer systems