What are the responsibilities and job description for the Banquets- Set Up Attendant (AM Shifts) position at Shopping Center Management d b a Turnberry Associates?
General Summary of Duties:
The Banquet Set-up helps set up and tear down meeting and banquet rooms for events. This includes moving chairs, tables, and equipment from various rooms in the Banquet areas. The Banquet Set-up is responsible for properly cleaning and setting meeting rooms and banquet functions per hotel specifications or as given by banquet management including; vacuuming floors, cleaning walls, and cleaning windows/mirrors.
Examples of Duties (includes but is not limited to the following):
- Read and analyze banquet event orders in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
- Set up banquet area/room, ensuring cleanliness and proper set up
- Assist in the operational success of events
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas including; carpet cleaning, chair cleaning, and general maintenance
- Inspect storage areas for organization, and cleanliness and rectify any deficiencies
- Communicate with guests and other employees to ensure guest needs are met
- Facilitate final breakdown and cleanup of function rooms
- Service meeting rooms by emptying trash, removing dirty plates, cups, linens and glasses, and replace as necessary
- Service meeting rooms by straightening chairs, replenishing beverages as specified or requested
- On a continuous basis, keep service corridors, pre-function space, and storage areas clean, organized and unobstructed
- Proper care, movement, and storage of all equipment such as; tables, chairs, risers, and dance floor lecterns
- Proper control and storage of meeting room supplies such as linen, pads, pens/pencils and candy, etc.
- Upon management request move furniture in and about the hotel
- Handling incoming & outgoing package requests
- Relay any problem situations or damaged areas to leadership in a timely manner
- Perform additional duties and projects as assigned
Position Requirements:
- Ability to speak, read, write and understand English
- Professional demeanor appropriate for a luxury environment
- Strong customer service experience, interpersonal, and communication skills are required
- Prior hospitality experience preferred, but not required
- Ability to provide warm, friendly service with a genuine smile and pleasant attitude
- Ability to multi-task and work in a fast-paced, dynamic environment
- Ability to be flexible, adaptable and responsive to change
Education:
- Some High school or equivalent, preferred
Typical Physical / Mental Demands:
- Must be able to stand walk, sit
- Must be able to bend, stoop, crouch
- Must use hands to reach, grasp, handle, pull and push
- Ability to lift, push, and pull more than 50lbs
- Must have good near and far vision
- Must be able to hear, talk, smell