What are the responsibilities and job description for the Service Advisor position at Shoppa's Material Handling?
Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.
Job Summary
The Service Advisor will be responsible for assisting in processing work orders & haul tickets, log shop activities, and coordinate repairs, status of job, and delivery back to the customer This position is an important member of the Shop Team and requires excellent customer service, great attitude, and the ability to communicate with internal and external customers.
Essential Functions
QUALIFICATIONS:
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands
Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees
Working Conditions: Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.
Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”
Job Summary
The Service Advisor will be responsible for assisting in processing work orders & haul tickets, log shop activities, and coordinate repairs, status of job, and delivery back to the customer This position is an important member of the Shop Team and requires excellent customer service, great attitude, and the ability to communicate with internal and external customers.
Essential Functions
- Creates work orders (shop/field services, planned maintenance, and warranty)
- Ensure accuracy of work order information (model, serial number)
- Continually updates and verifies shop log and master schedule
- Tracks work order status
- Coordinates pick-up/delivery of unit
- Manage shop subletting; delivery & return with correct information
- Coordinates with Mark Salas on the building maintenance of shop
- Ensure sufficient supply of gas and diesel
- Manage tool tagging and communicate with fixed assets
- Check-out tools to technicians and track until returned
- Issue and track supplies/tools to technicians
- Track inventory and replenish when necessary
- Order supplies from vendors
- Post all timecards for shop technicians
- Any other duties assigned by the company
QUALIFICATIONS:
- High school diploma or equivalent
- 2yrs minimum experience in a heavy equipment, automotive or forklift environment
- Strong interpersonal skills and a team player mentality
- Able to meet deadlines and highly detail oriented
- Basic knowledge of Microsoft Office Suite: Excel, Word, PowerPoint, Outlook
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands
Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees
Working Conditions: Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.
Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”