Junior QA Analyst

SHOE SHOW, INC., the country’s largest privately held footwear retailer in business for 65 years with more than 1,000 stores in 47 states, is seeking a Junior QA Analyst to join our team. This position is available onsite at the corporate headquarters located in Concord, NC. Internal candidates are encouraged to apply!

What you should know:
The Junior QA Analyst – Point of Sale (POS) is responsible for ensuring the functionality, reliability, and quality of our POS software and hardware solutions. This entry-level role is ideal for individuals with a keen eye for detail, a passion for technology, and a desire to grow their skills in quality assurance.

The Junior QA Analyst will collaborate with cross-functional teams to execute testing, document results, and support the deployment of POS system updates. This position plays a critical role in maintaining the performance and security of our POS systems to deliver a seamless experience to our stores.

What you will do:

Testing and Validation:

• Execute manual and automated tests to ensure the quality and functionality of POS systems.
• Test POS software applications, hardware components, and integrations with other systems (e.g., inventory, payment processing.)
• Validate features such as transaction processing, data accuracy, and user interface behavior.

Defect Identification and Reporting:

• Identify, document, and report bugs or issues in the system using bug-tracking tools.
• Reproduce and troubleshoot issues to provide detailed insights for the development team.
• Collaborate with developers to verify fixes and ensure resolution of reported issues.

Test Case Creation and Execution:

• Develop and execute test cases, scenarios, and scripts based on requirements and specifications.
• Maintain test documentation and ensure it reflects current testing processes and requirements.

Collaboration:

• Work closely with the development, product, and support teams to understand project requirements and deliverables.
• Play a key role in effectively communicating upcoming changes and updates to the POS Support and Store Operations teams.
• Support the deployment and validation of new POS software releases or updates.

Performance and Security Testing:

• Assist in evaluating the performance of POS systems under various conditions.
• Ensure compliance with security standards, particularly related to payment processing and sensitive customer data.

Continuous Improvement:

• Provide feedback on user experience and potential areas of improvement for the POS system.
• Contribute to the development and refinement of QA processes and best practices.

Education and Certifications desired:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Familiarity with software testing methodologies, tools, and processes.
• Basic understanding of POS systems, payment processing, or retail operations is a plus.

Skills and Experience:

• Proficiency in using bug-tracking tools such as Jira, Bugzilla, or similar.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience with QA automation tools like Selenium, Appium, or similar is a bonus.
• Basic scripting or programming knowledge for automated testing is a plus.
• Familiarity with compliance standards such as PCI-DSS (Payment Card Industry Data Security Standard).

Benefits:
At SHOE SHOW, INC., each eligible (full-time) employee can participate in Medical, Dental, Vision, LTD, STD, 401(k) with company match, Merchandise discounts, Paid-Time-Off, Sick Pay, and Holidays.

Your career is waiting for you, so please apply now!

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person