What are the responsibilities and job description for the Service Coordinator position at Shively Electric?
Introduction:
Are you looking for an exciting opportunity to utilize your customer service skills while scheduling technicians for service? Here at Shively Electric we believe in providing top notch customer service while meeting the needs of our customers. Shively Electric is a well established company that has been in business since 1974. We promote a clean and non-smoking office environment. We are a business casual office.
We are currently looking for a Service Coordinator to build and grow our Commercial Service department. You will be responsible for coordinating the job from start to finish by taking the service call, writing the work order, scheduling the technician, ordering materials, and invoicing the customer once the job is completed. You will also participate in collection efforts if required.
Skills:
Self driven to excel in fast paced environment
Ability to grasp concepts quickly and critically think
Strong customer service and communication skills (verbal and written)
Strong Organizational/Planning skills with ability to manage multiple tasks, prioritize, and meet deadlines.
High level of urgency to resolve problems
Ability to recognize difference between normal and emergency situations
Detail Oriented with big picture thinking
Computer Skills including Microsoft Office & Google products
Ability to create and maintain professional relationships with customers and co-workers
Excellent time management
Job Details:
-Efficiently utilize technicians skills/location to schedule appropriately using Google calendars and scheduling boards
-Order materials
-Organize quotes and deliver to customers with follow up
-Coordinate use of bucket trucks, lifts, and other equipment as needed for jobs.
-Act as the primary point of contact for service customers. Develop and maintain long-term relationships with customers.
-Handle incoming service requests via phone or email, resulting in a service work order for scheduling or dispatching service techs and estimators
-Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
--Monitor location of service techs and update time cards with daily activity.
-Ensure all customer information is up to date including email address, mailing address, AR contact, phone number, etc.
-Schedule appropriate staff for estimates needed by customers
-Become familiar with AEP Rebate programs to assist customers with potential cost savings
-Process credit card payments from customers
- Promptly invoice customers for work completed
- Issue and process purchase orders for department
- Be familiar with and call in 811 dig tickets
- Determine when permits are needed and ensure that they have been closed out when complete.
- General filing, both paper and electronic
- Make collection calls as needed on past due accounts
-Performs other duties as assigned
Qualifications:
-Proficient in Excel/Google Sheets
-Data Entry skills
-Valid drivers license
-Customer service experience
-Construction background/scheduling/dispatching experience a plus
-Able to lift 25 lbs.
-Inside and outside work
- Able to pass drug test
EOE
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person