Service Sales Coordinator - DCT

About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.

Service Sales Coordinator – DCT

Reports To: Service Sales Manager - DCT Department: Service - DCT

Classification: Division: Data Center BA

IPE Code: Location: Roanoke, VA or San Antonio, TX

Job Summary

Provides effective Sales leadership, supervision and delivery of projects within the field service, operations and manufacturing functions in close cooperation with the project owner. Is responsible for the successful delivery of all quotes, ensuring compliance with the quote specifications and ensuring that orders are delivered on time, to budget and according to Terms and Conditions. Understand that service’s major role is one of instant response to customers’ needs and focus as part of a team to always make us available to our customers’ needs, urgent or otherwise.

Essential Functions And Responsibilities

• Provide service quotes to support projects in the field by defining project scope, cost estimates, goals and deliverables with collaboration as required from Munters, engineering, production, quality and service groups.
• Manages service sales contracts including managing risk of contractual obligations relating to projects.
• Prepares contractual claims including extensions of time, prolongation cost, acceleration cost and all other contractual claims in support of field service projects.
• Proficient in project schedule management.
• Provides timely response to all sales requests.
• Resolve and/or escalate issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.
• Understands basic revenue models, P/L, and cost-to-completion projections.
• Understands pricing model and billing procedures.
• Follows-up with clients, when necessary, regarding unpaid invoices.
• Ensures service sales legal documents are completed and signed on a timely basis.
• Follows through and reviews project scope to ensure cost and profitability are being met.
• Keeps track of lessons learned and shares those lessons with management.
  
  
  

Competencies

• Documentation & Record Management – Demonstrates proficiency in process documentation, handling and retrieval of data to make valid manuals available across the organization.
• Strong Communications/Interpersonal Skills
• Self-Motivated and Driven
• Detailed Oriented with strong organizational skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong Computer Skills including (Microsoft Word, Outlook and Excel)
  
  
  

Job Qualifications

• High school diploma or equivalent
• Minimum of 2 years in Sales related field preferred
  
  
  

Physical Requirements

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data, viewing computer terminal, expansive reading, etc.
• The worker is not substantially exposed to adverse environmental conditions.
  
  
  

Benefits

• Medical, dental and vision
• 401K
• PTO
• Referral bonuses
  
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All offers are contingent on a pre-employment drug test and background check.