What are the responsibilities and job description for the Curriculum Content Creator position at shift4?
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
The Curriculum Content Creator is responsible for designing, developing, and maintaining high-quality learning content that supports organizational growth, employee development, and operational excellence. This role collaborates with subject matter experts (SMEs), functional leaders, and the Learning & Development team to translate complex concepts into impactful, engaging learning experiences aligned with company standards and adult learning best practices.
Responsibilities
- Design, develop, and update curricula, training modules, e-learning courses, facilitator guides, and job aids for virtual and in-person environments.
- Partner with SMEs and business leaders to distill complex processes into clear, interactive, learner-friendly content.
- Apply instructional design frameworks (e.g., ADDIE, SAM) and adult learning principles to all training materials.
- Manage the end-to-end lifecycle of content development—from needs assessment and storyboarding to delivery and evaluation.
- Develop multimedia learning elements including videos, animations, interactive simulations, and digital guides.
- Partner with Learning & Development and Technology teams to ensure seamless deployment into the LMS and other learning platforms.
- Evaluate training effectiveness using assessments, surveys, and performance metrics to drive continuous improvement.
- Maintain a structured repository of curriculum materials, ensuring version control, accuracy, and brand consistency.
- Facilitate live or virtual training sessions as needed to support content rollout and reinforcement.
- Deliver knowledge-transfer sessions to Functional Trainers to ensure consistent and accurate delivery of new or updated content.
- Stay current on instructional trends, emerging technologies, and best practices to continuously enhance learner engagement and retention.
Qualifications
- Bachelor’s degree in Instructional Design, Education, Communications, or related field.
- 3–5 years of experience in curriculum development, instructional design, or learning content creation.
- Proficiency with e-learning and multimedia tools (e.g., Articulate 360, Rise, Captivate, Camtasia).
- Excellent writing skills and strong visual design capabilities.
- Solid understanding of adult learning theories and evaluation models (e.g., Kirkpatrick).
- Experience working cross-functionally in a fast-paced environment.
- Experience in payments, POS systems, or related industries preferred but not required.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.