What are the responsibilities and job description for the Onsite POS Installer, Sr Associate position at shift4?
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Overview
The Onsite POS Installer, Associate is responsible for the full integration of Point-of-Sale (POS) systems and peripherals at merchant locations. This role requires technical expertise, coordination with merchants, and training clients on the POS ecosystem. Installers will also participate in enterprise-level projects and assist with feedback on software/hardware beta testing.
Responsibilities
- Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration.
- Conduct site surveys and troubleshoot network or cabling issues.
- Test hardware, software, and credit card processing with minimal remote support.
- Provide merchant training on POS systems and ensure satisfaction during and after installation.
- Document installations and provide photos of work performed.
- Participate in enterprise account installations under the guidance of Tier 2/3 installers or managers.
- Travel locally (within 200 miles) and occasionally nationally or internationally for installations as needed.
- Maintain inventory of equipment and manage requisitions.
- Participate in recurring training on the Shift4 product suite.
- Track and submit monthly expense reports.
- Adhere to safe driving practices and maintain reliable transportation.
- Work flexible hours, including on-call, early mornings, late nights, and weekends as required.
- Operate, store, and maintain a company-assigned vehicle for travel to customer installation sites, ensuring compliance with safety standards, timely upkeep, and proper inventory management.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in a technical field preferred.
- At least 1 year of experience installing or supporting POS products.
- Technician background in network/computer troubleshooting or installation.
- Experience with hand tools and lifting up to 50 pounds.
- Proficiency in Microsoft Office Suite and Google Docs.
- Good driving record and willingness to travel on short notice.
- Friendly, professional, and enthusiastic demeanor.
- Ability to follow directions, retain new information quickly, and exercise good judgment.
- Technical certifications CompTIA A , Net , MCP (Preferred)
- 2 years of customer service/technical support (Preferred)
- Experience in banking/credit card processing (Preferred)
- Fielding escalations (Preferred)
- Bilingual English/Spanish (Preferred)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.