Customer Service / Logistics Coordinator

Position: Logistics Coordinator

Department: Logistics

Functional Area: Logistics

Classification: Non-Exempt  Exempt

Reporting Structure: Logistics Coordinator Supervisor

Educational Background Required:

•  Associate’s Degree preferred but not required.

Skills and Training

• Strong MRP/ERP knowledge and experience
• EDI comprehension
• Problem Solving and Decision-Making.
• Strong computer and organizational skills, good written and verbal skills.
• Excellent communication, leadership, and organizational skills as well as a keen eye for detail
• Collaborative attitude 
• Solution-oriented mindset
• Strong customer service capabilities 

Job Content: Essential Functions Required for Job

• Managing and monitoring the customer's requirements, including any fluctuations in their releases
• Managing customer portals (shortage tickets, pilot tickets, surveys, contact updates, disputes, etc.)
• Maintaining contact with customers in order to coordinate requirements, delivery dates and complaints
• Monitoring and entering deliveries, dates and quantities in SAP
• Coordinating delivery dates and quantities internally with the MRP PP/MM Controller
• Coordinate problem solving activities in response to customer logistics complaints
• Monitoring and correcting cumulative shipped quantities
• Creating sales orders and schedule agreements in SAP
• Creating financial invoices in SAP as needed
• Monitoring and maintaining the master data in coordination with SCM and Sales
• Helping to improve and standardize work processes
• Responsible for achieving SCM KPIs
• Travel availability

Interaction Required: Within the company and Externally 

• All Internal Departments 
• All Customers

Workplace Equipment & Systems:

• General Office Equipment, SAP, MS-Office, VPN and Customer Portals

Physical Requirements:

• Sitting
• Lifting
• Repeated Hand Motion

Environmental:

• Uncontrolled/Controlled temperatures: heat/cold, offices/labs
• Exposure to Noise, Dust, Oil/Solvent Fumes, Fiber Glass