What are the responsibilities and job description for the Insurance Customer Service Representative position at Sherrill Insurance Agency?
Our growing firm is seeking an organized and friendly account manager to play a strategic role on our team. You’ll be responsible for answering any client questions or concerns about coverage, policy changes, and billing deadlines. Our ideal candidate will be able to provide an excellent customer experience and demonstrate a basic understanding of our insurance products. If you are a strong communicator with strong attention to detail and have an interest in growing your career in the insurance industry, we’ll train you up on the skills you need to succeed in this role. Can’t wait to get started? Apply to join the team today!Compensation:
Responsibilities:
Qualifications:
About Company
$111,000 - $123,000 yearly
Responsibilities:
- Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process
- Communicate regularly with key industry reps regarding industry standards, insurance products, current rates, coverages, insurance policies, and carriers so that you are always ready to help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address new rules and policy updates
- Answer clients completely on policy or billing questions including explanations about their coverage or rate adjustments to ensure total understanding
- Assist with the renewal process and any policy updates by providing competitive quotes
- Document any policy changes on customer accounts according to NAIC regulations in our book of business and clearly communicate with customers about those updates
Qualifications:
- Follow up skill, written and verbal communication skills and problem-solving skills are a must in this role
- Applicants must have an active insurance license in their state or be willing to get licensed in 90 days
- Relevant insurance experience as an insurance agent or other position is helpful but not required, training will be provided if your talents are a good match
- Applicants must have basic computer skills and be able to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
- Candidates should have an Associates or Bachelor’s degree, but all candidates with insurance industry experience will be considered
About Company
Sherrill Insurance Agency partners with Fortune 500 and Fortune 100 companies to market and sell their products.
- No cold calling
- No Prospecting
- All Lead-based Sales
- Six-figure Mentorship
- Training
Salary : $111,000 - $123,000