What are the responsibilities and job description for the Front Desk Supervisor position at Sheraton Nashua?
The opportunity
Delaware North Gaming is seeking full-time Hotel Front Desk Supervisors to join our team at the Sheraton Hotel in Nashua, New Hampshire. As a Front Desk Supervisor, you will be responsible for overseeing front desk operations and delivering exceptional service to our guests.
If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.
Pay
$19.00 – $21.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
- Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team members’ job performance and recommend appropriate rewards or corrective actions
- Provide team members with guidance on handling difficult problems or resolving escalated guest complaints
- Implement policies, procedures, and service standards in conjunction with management
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
- Coordinate with the housekeeping department
More about you
- Must be 21 years of age or older
- At least 2 years’ experience in hospitality; front desk experience is preferred
- Prior supervisory experience preferred
- Computer literate in MS Office programs; some experience with property management systems is preferred
- Must be fluent in the English language, both spoken and written
- No college degree required
- Available to work nights and weekends
Physical requirements
- Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
- Ability to lift to 30 pounds as needed
Shift details
Days
Evenings
M-F
Weekends
Source: Casino Careers
Salary : $19 - $21