Volunteer Coordinator

Job Title: Volunteer Coordinator

Location: Bend, Oregon - In Person

Status: Part-Time

At Shepherd’s House Ministries, we believe in meeting people exactly where they are—with compassion, dignity, and grace. We offer food for the hungry, shelter for the homeless, and supportive programs for individuals facing life-controlling challenges. Our mission is to break cycles of pain by healing hearts and transforming lives.

We create grace-filled environments where every person is welcomed, valued, and encouraged to pursue meaningful life change at their own pace. Through supportive services, innovative programs, and a deeply caring team, we walk alongside each individual on their journey—reflecting the transformative love of God in all we do.

This position has a BFOQ to be faith aligned. 

We are seeking a passionate and mission-driven Volunteer Coordinator to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work. The Volunteer Coordinator serves as the first point of contact and community-facing representative for Shepherd’s House Ministries, creating a welcoming and positive experience for all volunteers. This role manages the full volunteer lifecycle—from inquiry and onboarding through training and service—while building and maintaining strong relationships with individuals, businesses, churches, schools, and community partners across Central Oregon. The Volunteer Coordinator works collaboratively across all departments and multiple sites to grow, integrate, and support a strong and effective volunteer base.

Strategic Work Expectations:

• Shall strive for and embody honesty, compassion, forgiveness, mercy, gentleness, hospitality of spirit, and the deep love of Jesus in word and deed, leading with humility, compassion, and self-awareness.
• Will work towards having a teachable spirit and a willingness to learn.
• Collaborate in partnership with leadership, advisors and coworkers to contribute to and carry out the Development team’s strategy and goals.

Essential Job Duties:

• Engage and empower volunteers to find meaningful service experiences within the SHM community. 
• Ensure volunteer compliance with organizational policies, safety standards, and role-specific requirements
• Serve as the primary point of contact for volunteer questions, concerns, and issue resolution
• Track volunteer engagement data and provide insights to support program planning and improvement
• Support staff in effectively engaging, training, and supervising volunteers
• Maintain a consistent presence at all site locations, working with leaders to integrate volunteers on a regular basis. 
• Work with all department leaders to create new and develop current volunteer opportunities that fill programmatic and organizational needs. 
• Work to identify and utilize pillar volunteers in key areas of the organization. 
• Manage all logistical aspects of volunteers including inquiries, onboarding, training, digital check-in system, record keeping, database tracking, and monthly reporting. 
• Plan and maintain the yearly volunteer calendar to include training, appreciation events, monthly newsletters, volunteer-supported events, communication with staff and residents, and other identified opportunities. 
• Plan and provide regularly scheduled group volunteer connections including orientation and training, quarterly appreciation and recognition opportunities, and regular individual check-ins. 
• Maintain and regularly update the volunteer manual, training materials, and all volunteer literature. 
• Manage and grow our Community Champions program with local business partners/teams. 
• Attending community events and general office and administration tasks may be assigned as needed. 

Qualifications:

Education & Experience:

• 1 year of volunteer coordination or management preferred
• Associate’s degree/prior management experience preferred 
• Experience with volunteer management/related job history in non-profit space 
• Experience in training and leading others 
• Valid driver’s license 

Spiritual & Professional Qualities:

• Ability to remain flexible and adapt well.
• Work well in a team environment and be able to accept input as well as supervisory guidance.
• Able and willing to interact with shelter guests in a compassionate and respectful manner.
• Knowledgeable and empathetic to the needs of the poor and suffering.
• Able to maintain a positive, professional, Christ-like manner with all donors, staff, guests, and volunteers.

Working Conditions:

• Work will predominantly require individuals to work in a typical office environment.
• May occasionally need to work outdoors and after hours for meetings or other fundraising events

Physical Requirements: 

• Ability to sit for extended periods and perform administrative and computer-based tasks
• Ability to stand and walk for moderate periods during orientations, trainings, volunteer activities, and events
• Ability to communicate clearly and effectively in person, by phone, and electronically
• Ability to travel between multiple sites in Bend, Redmond, and other Central Oregon locations, including offsite meetings
• Ability to occasionally lift or move materials weighing up to 35 pounds
• Ability to use standard office equipment and digital systems
• Sufficient visual, auditory, and manual dexterity to read materials, use technology, and participate in meetings and trainings

In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities. To request an accommodation, please contact a member of the People Team.  

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Shepherd’s House Ministries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Shepherd’s House Ministries is formed and filed as 501c3, as such there are certain positions under ministry privately funded programs that require faith alignment as a BFOQ.