What are the responsibilities and job description for the Audio Visual Account Executive position at Shepard?
The Audio Visual Account Executive will be the main liaison between the seller, customer, operations staff, and internal divisions (ES/ESS) for client and internal communication, deliverables, and transition of AV events as assigned.
Key Contributions of the Role
EOE Language
Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, medical condition, genetic information, military status, veteran status, non‑disqualifying physical or mental disability, or any other non‑merit factor. All employment decisions are made based on business need, job requirements, individual qualifications, and merit.
Key Contributions of the Role
- Engage in client discovery calls, solution development, and proposal refinement with assigned sellers to identify objectives and client solutions
- Manage client deliverables during project discovery and planning
- Orchestrate show planning to ensure all details of the show are communicated with operations prior to the move-in of an event
- Coordinate and conduct pre-event meetings and tie-down operations, production, and client
- Provide timely and innovative AV solutions aligned with client objectives and company capabilities
- Develop comprehensive event plans, technical drawings, and deliverables in collaboration with Project Managers and Production teams
- Ensure team deadlines that are acceptable both to the customer and to Shepard AV via the Critical Path
- Collaborate with the team to create CAD drawings, technical documentation, and facility access requirements
- Communicate between Sales, Operations, Production, and facility partners
- Ensure structural projects, stage sets, and other specialized project elements are conducted and finalized through Shepard AV's online portal (OLP)
- Coordinate labor scheduling with Operations and the Labor Coordinator to ensure timelines and staffing levels align with sales commitments and client expectations
- Participate in equipment review calls alongside Production Management to confirm accurate equipment and accessory selection based on client objectives, sales intent, and budget parameters
- Respond to all communications in a timely manner
- Champion a sense of urgency with all internal and external stakeholders
- Proven experience as an Account Executive, Sales Representative, or similar role within the AV industry
- Experience as a Skilled Lead or Project Manager in the AV industry
- Strong written and verbal communication skills
- Detail-oriented and with strong organizational skills
- Excellent responsiveness and ability to balance multiple accounts
- Ability to meet deadlines within a fast-paced environment
- Proficient in Microsoft Office Suite
- Bachelor's Degree in a related field; equivalent experience may be exchanged for formal education
- Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork
- Ability to perform as a responsible ESOP owner, by making daily decisions to benefit the client and the company
- Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program
EOE Language
Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, medical condition, genetic information, military status, veteran status, non‑disqualifying physical or mental disability, or any other non‑merit factor. All employment decisions are made based on business need, job requirements, individual qualifications, and merit.