National Product Coordinator, Audio

National Product Coordinator, Audio

Department: Audio • Reports to: National Product Manager, Audio • Location:

Canton/Orlando/Chicago/Dallas/Las Vegas preferred • Schedule: Full-time; participates in 24/7 support

Why this role exists (and why it is fun)

At Rentex, we like our audio gear show-ready and our teams set up for success. The National Product

Coordinator (Audio) works shoulder-to-shoulder with the National Product Manager to keep quality high, solve

problems fast, and make sure our inventory and documentation keep pace with the show calendar. If you enjoy a

tidy QC checklist, a clean signal path, and helping people win the day, this role will feel like music to your ears.

What you will do (Duties & Responsibilities)

Audio Operations & Collaboration:

- Collaborate daily with the National Product Manager of Audio to assist with day-to-day tasks and longer-term

projects.

- Provide technical support to end users as part of the Rentex 24/7 support system.

- Assist with monitoring inventory nationally to ensure equipment in need of repair or replacement is serviced

and returned to active inventory quickly.

- Assist with locating economical parts from reputable suppliers needed for product repairs.

- Assist with new inventory assimilation into the Rentex inventory control system (asset IDs, kits, barcodes,

photos, documentation).

- Help keep QC guides up to date and create guides for new Audio gear purchased.

- Actively update and adjust substitutions and accessories as new products are added to inventory.

Quality Control & Repairs:

- Support quality control standards for Audio SKUs; help maintain clear pass/fail criteria in guides.

- Assist in managing and executing repairs: triage, parts allocation, RMA coordination, test and

return-to-service notes.

Training & Documentation:

- Deliver or coordinate product training (internal and external) on setup, best practices, and common gotchas.

- Maintain quick-start guides, signal flow diagrams, and firmware/known issues notes.

Communication & Cross-Team Support:

- Partner with warehouse techs, sales support, and operations to keep shows on track.

- Provide clear, timely updates in tickets and chats; escalate appropriately when risk increases.

What great looks like (Success Metrics)

- Repair turnaround time and aging RMA counts trend down; more assets back in circulation faster.

- Support responsiveness improves: strong first-contact resolution and helpful documentation links.

- Inventory readiness: new SKUs are fully onboarded (kits, subs, accessories, guides) before first deployment.

Minimum Qualifications

- Proven experience with the allocation of parts to repair audio equipment.

- Excellent written and verbal communication skills to interact with vendors for parts and accessories

purchases.

- 3-5 years of audio-visual experience with audio systems.

Preferred

- Hands-on familiarity with live sound (mixers, DSP, RF coordination), intercom, and power basics.

- Comfort with inventory/asset systems and barcoding workflows.

- Relevant certifications such as Dante Level 2 , manufacturer trainings, or CTS/CTS-I.

- Ability to travel occasionally to major hubs.

Work Style & Tools

- Detail-driven with a service mindset; able to turn messy notes into clear checklists and guides.

- Proficient with standard productivity tools; comfortable reading block diagrams and writing QC procedures.

- Able to lift and move professional audio equipment safely when needed.

About Rentex

Rentex is a national provider of professional audio, video, and computer rentals serving production companies,

events, and integration partners. We support clients with reliable gear, consistent QC standards, and 24/7

technical assistance across major U.S. hubs. Learn more at www.rentex.com.

Rentex is an equal opportunity employer.