Accounts Receivable Manager

About Us

Since 1976, Shenandoah has been a trusted leader in the trenchless construction industry, combining decades of experience with cutting-edge technology to deliver turnkey solutions. Our extensive fleet—including hydraulic cleaning trucks, video inspection units, test and seal equipment, and heavy machinery—allows us to manage projects of any size, backed by a skilled team of managers, estimators, and superintendents. We are equipped to mobilize crews beyond our target area to provide reliable, efficient service wherever it’s needed.

For over 40 years, we have partnered with our customers to extend the life of their infrastructure, maximize budgets, and implement strategic maintenance and rehabilitation programs. By staying at the forefront of industry-changing technologies, Shenandoah ensures every project is completed safely, efficiently, and to the highest standards, delivering long-term value and peace of mind to our clients.

Position Overview

The Accounts Receivable (AR) Manager is responsible for overseeing all aspects of the company’s billing, collections, and customer account management processes across multiple states. This role ensures timely and accurate invoicing, proper contract billing compliance—including retainage, lien releases, and certified payroll requirements—and efficient cash flow for our growing underground piping construction operations.

The AR Manager partners closely with Project Managers, Operations, and Finance leadership to maintain strong internal controls, streamline AR processes, and resolve customer issues promptly.

What You’ll Do

• Oversee preparation, review, and submission of all customer invoices—including progress billings, T&M, and unit-based invoices—in alignment with contract terms and state/federal requirements
• Verify all billing documents, such as change orders, lien waivers, certified payrolls, and supporting backup
• Lead collections efforts, ensuring timely follow-up on outstanding balances
• Partner with Project Managers and clients to resolve billing discrepancies and prevent delays in payment
• Supervise accurate posting of customer payments, deposits, and adjustments within the accounting system
• Monitor aging reports and provide regular cash flow forecasts to leadership
• Ensure adherence to multi-state tax, lien, and construction billing requirements
• Maintain proper documentation for audits and bonding requirements
• Oversee AR policies and internal controls in compliance with GAAP and company standards
• Supervise and mentor AR staff, including Billing Specialists or Coordinators
• Develop and implement streamlined billing and collections processes to increase efficiency and accuracy
• Collaborate with Finance, Operations, and HR on system integrations (ERP, project management, HRIS tools)
• Support acquisition integrations by aligning AR practices across newly acquired entities
• Other duties as required

Required Qualifications

• Minimum 5–7 years of AR experience, including at least 2 years in a management or supervisory role
• Understanding of AIA billing, lien releases, retainage, and construction payment applications
• Proficiency with Microsoft Office and Excel
• Excellent organizational, analytical, critical thinking, and communication skills
• Proven ability to manage deadlines, multi-state billing requirements, and complex customer accounts

Preferred Qualifications

• Familiarity with job cost accounting and WIP reporting
• Experience with multi-entity or acquisition-based environments
• Strong customer service mindset and ability to build relationships with internal and external stakeholders

Perks of the Job

• Competitive Salary
• 401(k) Company Match
• Comprehensive Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Other Bonus Opportunities